My email account is blocked and I unable to access.

I am trying to contact you guys but I keep going round and round to the self-help without actually getting info to email you directly. My main account is locked out for reasons that make zero sense and password reset didnt work. I need access to my Onedrive.

Hi Ashraf Ali (s236009)

Thank you for posting to the Microsoft community.

I’m sorry to hear that your email account is blocked and you are unable to access it. I understand how frustrating that can be, especially if you have important data saved on your account.

There are different reasons why an email account can be blocked, such as entering a wrong password several times, sending spam messages, or being accessed without your consent. Depending on the reason, there are different ways to unblock your account.

If your account is blocked because you forgot your password, you can try to reset it by following these steps:

• Go to your email provider’s login page and click the “Forgot Password” link.
• Enter an alternate email address where you can receive a temporary password.
• Prove your identity by answering some questions about your account, such as your contact lists, emails you recently sent, or your security question.
• Use the temporary password to access your blocked account and change it to a new one.

Reset a forgotten Microsoft account password - Microsoft Support

If your account is blocked by the service provider for security reasons, you can try to contact their customer service department by following these steps:

• Go to your email provider’s login page and click the “Help” link.
• Find the option to contact the customer service or support team and explain your situation.
• Provide any information they may ask you to verify your identity and ownership of the account, such as your name, date of birth, phone number, or recovery email address.
• Wait for their response and follow their instructions to unblock your account.

You may also check this helpful links that could fix the issue:

• Unblock my Outlook.com account - Microsoft Support
• Help with the Microsoft account recovery form - Microsoft Support

If you have already submitted a request for account recovery and have not received a response within 24 hours, I recommend that you contact Microsoft support directly for further assistance. You can do this by visiting the Microsoft support website and selecting the "Contact us" option.

Contact Us - Microsoft Support

 

I hope this helps you to regain access to your email account. Let me know if you have any further questions or concerns.

 

Truly Yours, 

Fatima  

Microsoft Moderator 

Hi,

I am locked out of my Hotmail account having forgotten my password.

I have set up this new account but been unable unlock my old email account using the recovery form.

How can I get a person to help me? - I've not found a way to contact Microsoft by phone or email.

Hi there. My email inbox in Outlook is blocked. I open the window in it works for few seconds and then is locked. It says some strange words like "many times opened window". Please help?

Hi there. My email inbox in Outlook is blocked. I open the window in it works for few seconds and then is locked. It says some strange words like "many times opened window". Please help?

not able to access my account that is ******@gmail.com