Outlook crashes when sending emails after Microsoft Update

Anonymous
2023-11-21T17:31:25+00:00

Hi,

I had 2 updates today from Microsoft for Microsoft Office. I am using Windows 11.

"Microsoft Office Professional Plus 2016 - en-us" and "Microsoft 365 - en-us".

Versions for both are 16.0.17029.20028

This updated my Outlook client as well - I know this because it changed to a new menu bar. I changed this back to the classic outlook menu bar.

After this, my Outlook client crashes whenever I try to send an email.

I cannot revert to the new menu bar in case this is causing the issue as there is no option to do this.

I am still receiving emails.

There is a similar thread from earlier this year here: Outlook keeps crashing on email Send - Microsoft Community

If someone could kindly advise on this please. Thankyou.

Outlook | Windows | Classic Outlook for Windows | For business

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  1. Anonymous
    2023-12-05T13:02:42+00:00

    Version 2311 Build 17029.20068 fixed it for me, too.

    Just confirming, because the problem was not only related to outlook.com as suggested by the support item

    Outlook Desktop crashes sending an email from Outlook.com accounts

    For me the previous version crashed when switching between different web.de email accounts. No outlook.com involved.

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