Outlook crashes when sending emails after Microsoft Update

Anonymous
2023-11-21T17:31:25+00:00

Hi,

I had 2 updates today from Microsoft for Microsoft Office. I am using Windows 11.

"Microsoft Office Professional Plus 2016 - en-us" and "Microsoft 365 - en-us".

Versions for both are 16.0.17029.20028

This updated my Outlook client as well - I know this because it changed to a new menu bar. I changed this back to the classic outlook menu bar.

After this, my Outlook client crashes whenever I try to send an email.

I cannot revert to the new menu bar in case this is causing the issue as there is no option to do this.

I am still receiving emails.

There is a similar thread from earlier this year here: Outlook keeps crashing on email Send - Microsoft Community

If someone could kindly advise on this please. Thankyou.

Outlook | Windows | Classic Outlook for Windows | For business

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  1. Anonymous
    2023-11-25T19:34:07+00:00

    Hi Thanks for the well writen support above, I tried all of the recommended steps but Outlook still chrashes when I hit the send button. For your advice on the profiles, I didn't delete the old profile (unsure of consequences). I did create a new profile but do i need to select that profile when launching outlook? For the MS support and recovery tool, I get this message: "

    This isn't supported for your office environment." "...The solution you picked doesn't support your type of account:"

    Any other suggestions - I started occuring right after applying MS' most recent update.

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  2. Anonymous
    2023-11-24T14:48:28+00:00

    I have the same, on Microsoft® Outlook® 2019 MSO (Version 2311 Build 16.0.17029.20028) 64-bit .
    Tried safe mode, still outlook crashes when sending mail.
    Tried repairing OST file, outlook still crashes when sending mail.

    I have one Microsoft Exchange account which crashes when sending, and one pop3 account which works fine in the same outlook client.

    From the application log in the event viewe:
    Faulting application name: OUTLOOK.EXE, version: 16.0.17029.20028, time stamp: 0x654b6bcf

    Faulting module name: OUTLOOK.EXE, version: 16.0.17029.20028, time stamp: 0x654b6bcf

    Exception code: 0xc0000005

    Fault offset: 0x000000000115f1c0

    Faulting process ID: 0x2b38

    Faulting application start time: 0x01da1eae756d4082

    Faulting application path: C:\Program Files\Microsoft Office\root\Office16\OUTLOOK.EXE

    Faulting module path: C:\Program Files\Microsoft Office\root\Office16\OUTLOOK.EXE

    Report ID: db3295a2-3b76-49f7-b2d9-8e4948acd72b

    Faulting package full name: 

    Faulting package-relative application ID: 

    Please advise.

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  3. Anonymous
    2023-11-24T04:27:17+00:00

    Hello,

    I am experiencing the same issue. Outlook is crashing every time I try to send an email - this happens even in safe mode. Sending from my iPhone works fine, it is only occurring on my laptop.

    I am not sure what to do.

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  4. Anonymous
    2023-11-23T13:57:32+00:00

    The way I have resolved this is by purchasing an Office 365 annual subscription and upgrading Outlook.

    This feels like I have been forced by Microsoft to upgrade my purchased version of the Outlook client.

    I didn't ask for the new version of 365 to be installed on machine earlier this week - it just happened.

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  5. Anonymous
    2023-11-23T11:15:15+00:00

    Hi Sola,

    Thankyou for the suggestions. I tried them all except creating a new profile.

    I still have the same issue. I now have log files from the online repair.

    I know that the problem started after I changed Outlook's ribbon back to the classic mode. The Office update updated this and I preferred Classic mode. I feel that I can change it back to how it was, the problem will go away. I can live this with solution for a while. Is it possible to know how to get rid of Classic Mode on the Ribbon for Outlook please?

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