Outlook crashes when sending emails after Microsoft Update

Anonymous
2023-11-21T17:31:25+00:00

Hi,

I had 2 updates today from Microsoft for Microsoft Office. I am using Windows 11.

"Microsoft Office Professional Plus 2016 - en-us" and "Microsoft 365 - en-us".

Versions for both are 16.0.17029.20028

This updated my Outlook client as well - I know this because it changed to a new menu bar. I changed this back to the classic outlook menu bar.

After this, my Outlook client crashes whenever I try to send an email.

I cannot revert to the new menu bar in case this is causing the issue as there is no option to do this.

I am still receiving emails.

There is a similar thread from earlier this year here: Outlook keeps crashing on email Send - Microsoft Community

If someone could kindly advise on this please. Thankyou.

Outlook | Windows | Classic Outlook for Windows | For business

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  1. Anonymous
    2023-11-29T14:15:20+00:00

    Hi all,

    I posted a Known Issue article to formally document the issue and share status, Outlook Desktop crashes sending an email from Outlook.com accounts - Microsoft Support. The bug will be fixed in the next build that goes out. I'll post back when I know for sure the new build is available.

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  2. Anonymous
    2023-11-29T08:32:40+00:00

    Reverting to 16.0.16924.20124 worked for me.

    Turned off auto update.

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  3. Anonymous
    2023-11-28T04:19:26+00:00

    Thanks! This worked for me with Office 2021, and I'll stick with the older version until Microsoft manages to roll out a fix.

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  4. Anonymous
    2023-11-27T18:19:04+00:00

    Same issues here. My outlook ribbon gave option of switching to new outlook (top right, have to have expanded to full screen). It finally worked!!!! I hate the new look, but I had to send some emails for work.

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  5. Anonymous
    2023-11-26T19:57:31+00:00

    Ditto. Exact same issue here. After auto-update, Outlook crashed instantly each time I tried to send a message. Outlook still runs on my Android, so look like this is directly related to the Windows update of November 14. Some problems were flagged in the release notes:

    "We fixed an issue that caused Outlook to fail to comply with the default browser settings for some users". See: https://learn.microsoft.com/en-gb/officeupdates/current-channel?redirectSourcePath=%252farticle%252f95c8d81d-08ba-42c1-914f-bca4603e1426#version-2310-november-14 However, this specific problem is not mentioned.

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