My desktop outlook app will not open

Anonymous
2023-09-01T02:51:59+00:00

I have Windows 11, Office 365 and use the Outlook desktop app for my email. The app has stopped working. When I click to open the little circle starts spinning for about 10 seconds then nothing happens

Outlook | Web | Outlook.com | Settings

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  1. Anonymous
    2023-09-01T03:31:48+00:00

    Hello Kevin M! I'm Gunasekar and I'd be happy to help you with your question.

    I understand that you're experiencing an issue with the Outlook desktop app on your Windows 11 system. You could try the following suggestions below and check the outcome.

    1. Check if the Program works in safe mode or not.

    Start-> type; Outlook.exe /safe (Note the space in the command)

    When you run Outlook in safe mode, it bypasses functionality and settings such as alternative startup location, changed toolbars, startup folders used by Outlook, Outlook add-ins, and most COM add-ins. While add-ins can enhance your experience, they can occasionally interfere, or conflict with Outlook.

    If the issue persists,

    1. Repair Office applications.

    a. Right-click the Start button Windows Start button (lower-left corner), select Settings, and click > Apps. b. Select the Microsoft Office product you want to repair, and select Modify. 3. Follow the instructions on the screen to complete the repair. (Select Online repair)

    1. If the issue continues, Create a new Outlook profile.

    a. Open control panel. b. Change the category to small or large icons. c. Click Mail (Microsoft Outlook). d. In the window, click Show Profile. e. Click Add, name it (whatever name you want to) f. Enter your e-mail address and click next. g. Your new Outlook Profile has been created.

    When starting outlook, select the new profile created and sign in with your account.

    I hope this information helps. If you have any questions, please let me know and I’ll be glad to assist you further.

    Best regards,

    Gunasekar N

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