Account recovery stuck on robot verification

Anonymous
2023-11-01T01:47:39+00:00

Hi,

I am trying to recover my account.

I am trying to send the verification code to my phone number, however to do so I have to pass a "help us beat the robots" verification.

I successfully complete the verification but the process does not go to the next step.

There is no button to proceed and it does not automatically redirect to the next step.

I have tried on a desktop using opera, chrome and safari.

I have tried an android phone using the app, using the phone browser

I have tried on an iphone using the browser.

It gets stuck on "verification complete" every single time.

This function is completely broken.

It is extremely frustrating and I am not able to recover my account.

Attached is a screenshot

Outlook | Web | Outlook.com | Account management, security, and privacy

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2024-02-11T14:16:47+00:00

    same here have been trying for 1 month still not working

    no response also

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  2. Anonymous
    2024-02-17T18:23:02+00:00

    I've tried for months and have had the same issue. I'm just not able to access my things - it really is unacceptable.

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  3. Anonymous
    2024-04-09T19:59:33+00:00

    In the hoping that this helps I can mention my situation:

    • Using Chrome
    • Have uBlock Origin and Privacy Badger installed
    • Disabled Privacy Badger (and uBlock) for the affected page and the CAPTCHA appears.

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  4. Anonymous
    2024-05-01T09:04:21+00:00

    Hey there Diego,

    I'm yet another user just blowing in the wind...

    I sympathise, this is well and truly frustrating, but, we have to accept the machine rules, OK.

    I wondered, your post says you have tried many times, and that you are trying to recover your account...

    Microsoft will allow you only a few attempts, about three I think, get it wrong and you will see a message along the lines of 'You have tried too many times for today...'

    If you keep trying to sign-in/recover your attempts are wasted, you are well and truly Locked-Out.

    If you wanted to prove this theory, rather than select 'get code via SMS' select 'get code via email', when you confirm your email address you will see a message telling you that you have tried too many times today.

    Best Fix is: Chill, Try Again Tomorrow...

    C

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  5. Anonymous
    2024-05-02T09:05:59+00:00

    please solve my issue

    Help us beat the robots in rewards reedem

    its not redeeming rewards whats problem

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