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Hi,
I am trying to recover my account.
I am trying to send the verification code to my phone number, however to do so I have to pass a "help us beat the robots" verification.
I successfully complete the verification but the process does not go to the next step.
There is no button to proceed and it does not automatically redirect to the next step.
I have tried on a desktop using opera, chrome and safari.
I have tried an android phone using the app, using the phone browser
I have tried on an iphone using the browser.
It gets stuck on "verification complete" every single time.
This function is completely broken.
It is extremely frustrating and I am not able to recover my account.
Attached is a screenshot
Managing personal Outlook.com account settings, security, and privacy
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I'm having the same stuck situation also, and I'm also adding a new number as I cannot redeem points from Microsoft rewards as it needs my phone number.
did anyone solved it i also have this problem
Same here. Very frustrating!!
Please fix your issue Microsoft.
Same here. I can not use my new phone because I can not retrieve my password across multiple browsers and devices, due to this silly bug
Exactly the same issue here, tried on multiple devices, multiple browsers, Mobile network, home fibre and corporate network.
Same results every time which mirror the OP