Hi Francis
I appreciate the time and effort you spent on replying to my message.
I regret knowing that your request to recover the account by filling out the Account Recovery Form got rejected. This is probably because you've provided an information that doesn't matched on what is saved on your account.
I hate to say this, as what I have mentioned on my initial response, we do not have any direct access to any Microsoft account so we cannot recovery manually. The only option you have is to submit another form and hopefully the information that you will provide this time is sufficient enough to have it approved by the system.
Respectfully yours,
Leonardo_Y