Managing personal Outlook.com account settings, security, and privacy
Well, this seems to be a thing because the exact same thing has happened to me and I've tried MULTIPLE recovery forms and NOTHING has happened!! The automated system has determined that the information I've submitted is not sufficient to recover MY email back to me!!! It's my email - it's the only one I've ever had and I can't find a way to get back to it! I have important stuff in there!! So upset! And I'm still where I've always been - no move or nothing!!!