Hello to all.
My wife has the account ******@hotmail.com for the past 30 years. Has the same password also for some years now.
She received a message at 04:00 in the morning last Thursday morning when we were sleeping, so did not have a chance to act at that time. The message said that the account has been compromised. As a consequence she has been blocked out of the account.
Since then, she has filled out the recovery form at least 4 times using my email address as a recovery address. But no reply from MS, even though they say that they will answer usually in 24 hours. No answer that the info for validation was not sufficient, nor that the account is unblocked.
This account has vital health information inside that cannot be recovered with any other way.
Please help with this, it is vital for us and for the health of our family.
Thanks.