Sorry, It's been weeks. I just realized someone replied.
I kinda gave up on geting help.
The reason I've been locked out is probably because I tried to log in too many times.
I suspect I mistyped my password the first time and when I got the message WRONG PASSWORD, I tried other passwords I use on different accounts. After a few time I got locked out. I understand it's a security reason.
But the automated recovery system doesn't work for me. They ask things it's impossible to remember.
I opened that email account decades ago. I don't remember some details. Using my iphone, I did not have to remember any of that for a long time.
That hotmail account was not my primary account. I'm using mostly a gmail account for my contacts.
I kept that Hotmail account for contacts with businesses.
A LARGE NUMBER of account are linked to that email. So I was receiving lots of email from different companies, but i was rarely sending personal emails to friends and family.
Now, I can't access many of my accounts cause they want to send codes and stuff in a account I can't sign in anymore.
I know it's not your fault but a robot can only help a certain percentage of situation. Lots of people falls into cracks. with no resources.
Who can talk to a customer and help for real?