iCal will not sync with Exchange work calendar

Anonymous
2024-02-16T07:25:07+00:00

Hi

All of a sudden my iCal will not sync with/ show my exchange calendar. The emails are showing up but the calendar isn’t. The iCal is where I manage all my competing priorities personal and work together. I have tried resetting my iPhone/ deleting my email account and reading it/ going from data to wifi / changing the default calendar to my exchange calendar/ updating passwords in my password settings area/ to no avail.

I have downloaded the outlook app and can see my calendar there but it is of course separate from my iCloud personal calendar and I really need to have them on the same app/ location so I don’t overbook or cross book myself.

HELP!

Outlook | Outlook for mobile | Outlook for iOS | For home

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  1. Anonymous
    2024-02-16T08:25:13+00:00

    Dear Trish BW,

    Good day. Thank for posting in the community. We've received your query and you can expect to receive response from one of our community moderator accordingly.At this point, we appreciate your patience and cooperation. Thank you.Sincerely,Community moderator

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  2. Anonymous
    2024-02-16T11:25:12+00:00

    Dear Trish BW,

    Good day! Thank you for posting to Microsoft Community. We are happy to assist you.

    Based on your description, you're having trouble syncing your Exchange calendar with iCal.

    To better understand and investigate your issue, I may need some more detailed information from your side so that I can narrow down the issue in right way:

    1. Have you tried removing and re-adding your Exchange account in the Mail, Contacts, and Calendars settings on your iPhone?
    2. Please make sure that the calendar is selected to be displayed in iCal. You can do this by going to the Calendars tab in iCal and making sure that the Exchange calendar is checked.
    3. For the mentioned Exchange calendar, would you please let me know if it's an exchange online calendar of M365/O365 or an exchange onpremise one?

    I look forward to your next update for further analysis. Thank you very much for your cooperation.

    Thanks for your precious time. Have a nice day.

    Sincerely,

    Sherry | Microsoft Community Moderator

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  3. Anonymous
    2024-02-16T12:55:09+00:00

    Thanks for your reply.

    The account is selected. Funnily enough I have other clan dads shared with me from the same work location exchange and if I check those I can see some of those as well but not mine.

    I have removed the account and re- added it a number of times.

    It really seems to be a syncing or communication issue because yesterday my calendar started sending me some of the invites and then info disappeared again.

    I am not sure how to identify an on premise or online calendar. We run office 365 at work but on my computer I use the downloaded version not the online app to access my calendar and email. We use OneDrive for all docs connected to our accounts.

    Thanks

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  4. Anonymous
    2024-02-17T13:24:27+00:00

    Dear Trish BW,

    Based on your updated information, the issues sounds a little strange..

    Would you please use another device and have a try and check the result?

    Thanks for your time and your understanding would be highly appreciated.

    Sincerely,

    Sherry | Microsoft Community Moderator

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  5. Anonymous
    2024-02-26T16:13:09+00:00

    I have the same problem that the original poster describes. I used to have no trouble with seeing my work Outlook exchange calendar on the phone or desktop app version of my iCal. Since this past fall, the calendars don't consistently sync, but even more strange, some times they do sync. I have been missing meetings, and it is creating major problems for me to not be able to view personal and work calendars in one place like I did for many years prior. Like the OP, I have tried all of the trouble shooting tips numerous times. The only thing that seems to work temporarily is updating the OS, but even that doesn't quite work. I also noticed that the trouble began around the time that Microsoft came out with the new version of Teams. Please fix this issue!

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    10+ people found this answer helpful.
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