I am having issue that Yahoo emails are not reaching recipients.

Anonymous
2024-01-07T08:27:47+00:00

I am having issue that Yahoo emails are not reaching recipients. I am getting an error message but after 24hrs not even straight after. It's only come to my attention because in follow up calls, they are telling me that the emails never arrived..

Please advise me how to sort it out as is very important I can reach those yahoo recipients.

Your message couldn't be delivered. Despite repeated attempts to contact the recipient's email system it didn't respond.

Contact the recipient by some other means (by phone, for example) and ask them to tell their email admin that it appears that their email system isn't accepting connection requests from your email system. Give them the error details shown below. It's likely that the recipient's email admin is the only one who can fix this problem.

For more information and tips to fix this issue see this article: https://go.microsoft.com/fwlink/?LinkId=389361.

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  1. Anonymous
    2024-01-18T15:35:10+00:00

    Mine started delivering successfully this morning. GoDaddy updated a few things last week, but it did not make a difference at that time. However, I tested this morning and emails were no longer labeled as "undeliverable"

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  2. Anonymous
    2024-01-18T17:21:21+00:00

    Unfortunately there is nothing that Microsoft/Google/Yahoo can do. It appears that in their attempt to cut down on spam emails they have updated their security settings to verify where emails should be coming from. To do this however, every company is going to have to add something called a CNAME record to their domain with a DomainKeys Identified Mail (DKIM).

    Here is a tutorial over at GoDaddy on how to updated the records: https://www.godaddy.com/help/create-and-add-dkim-records-to-my-microsoft-365-organization-41748

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  3. Anonymous
    2024-01-18T20:09:16+00:00

    Office365 users,

    Make sure your domains are in the "Healthy" status. If not go through the setup process and see exactly what is needed. You may up to update your domain records.

    I had 2 spf records listed. 1 was from google where my client came from, and the other was Microsoft. I deleted the google - setup is complete.

    I can now send to yahoo users.

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  4. Anonymous
    2024-01-18T22:25:00+00:00

    We started seeing emails delivered to yahoo and att emails this morning (with a 3 hour delay). I applied the updates to our DNS records as described in the GODADDY tutorial and now emails are showing up almost instantaneously.

    Thanks for forwarding that out to us Kevin.

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  5. Anonymous
    2024-01-22T16:06:36+00:00

    I have exactly the same problem but I just realised that my Microsoft 365 subscription had come out of its trial period and not renewed. Hoping that this now solves the problem

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