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I am having issue that Yahoo emails are not reaching recipients. I am getting an error message but after 24hrs not even straight after. It's only come to my attention because in follow up calls, they are telling me that the emails never arrived..
Please advise me how to sort it out as is very important I can reach those yahoo recipients.
Your message couldn't be delivered. Despite repeated attempts to contact the recipient's email system it didn't respond.
Contact the recipient by some other means (by phone, for example) and ask them to tell their email admin that it appears that their email system isn't accepting connection requests from your email system. Give them the error details shown below. It's likely that the recipient's email admin is the only one who can fix this problem.
For more information and tips to fix this issue see this article: https://go.microsoft.com/fwlink/?LinkId=389361.
Using classic Outlook for Windows in business environments
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Wix is handling the DNS. GoDaddy won't be able to help. They're only the registrar. Neither one would be able to provide the SPF or DKIM records necessary.
Thanks Ron - We will get someone on it.
Regards
Craig
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Similar article but it's for GoDaddy customers
SPF https://www.godaddy.com/help/add-an-spf-record-to-my-domain-for-microsoft-365-40499
DMARC
https://www.godaddy.com/help/add-a-dmarc-record-to-my-domain-for-microsoft-365-42204
DKIM https://www.godaddy.com/help/enable-and-add-dkim-to-my-domain-for-microsoft-365-41748
My subscription is directly through Microsoft (Exchange Plan 1) so I don't know anything about mail hosting service through GoDaddy other than they use the same Microsoft mail hosting service.
You need to get the SPF record from your Microsoft account, under SETUP and DOMAINS, there's a tab "DNS records." You should see the SPF record you need to enter as a TXT record for Wix.
For the DKIM, while still logged into your account, go to: https://security.microsoft.com/authentication?viewid=DKIM
Select your domain and enable DKIM. It will present an error. In that text are the two CNAM records you need to add to Wix. There are two parts, the HOST and VALUE. Make sure you have them entered properly in your Wix DNS.
Once you get the records in place in Wix, wait a few minutes and retry turning on DKIM on the Microsoft site. Once the records are posted, you won't get the error and DKIM will be enabled. Microsoft has to see the records in your DNS before it can turn on.
Clearly, their webhost is Wix. My guess is that GoDaddy is just the registrar. Their MX points to Microsoft. There's nothing in the original post that GoDaddy is hosting their email.