I am having issue that Yahoo emails are not reaching recipients.

Anonymous
2024-01-07T08:27:47+00:00

I am having issue that Yahoo emails are not reaching recipients. I am getting an error message but after 24hrs not even straight after. It's only come to my attention because in follow up calls, they are telling me that the emails never arrived..

Please advise me how to sort it out as is very important I can reach those yahoo recipients.

Your message couldn't be delivered. Despite repeated attempts to contact the recipient's email system it didn't respond.

Contact the recipient by some other means (by phone, for example) and ask them to tell their email admin that it appears that their email system isn't accepting connection requests from your email system. Give them the error details shown below. It's likely that the recipient's email admin is the only one who can fix this problem.

For more information and tips to fix this issue see this article: https://go.microsoft.com/fwlink/?LinkId=389361.

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  1. Anonymous
    2024-01-18T17:21:21+00:00

    Unfortunately there is nothing that Microsoft/Google/Yahoo can do. It appears that in their attempt to cut down on spam emails they have updated their security settings to verify where emails should be coming from. To do this however, every company is going to have to add something called a CNAME record to their domain with a DomainKeys Identified Mail (DKIM).

    Here is a tutorial over at GoDaddy on how to updated the records: https://www.godaddy.com/help/create-and-add-dkim-records-to-my-microsoft-365-organization-41748

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  2. Anonymous
    2024-01-18T15:35:10+00:00

    Mine started delivering successfully this morning. GoDaddy updated a few things last week, but it did not make a difference at that time. However, I tested this morning and emails were no longer labeled as "undeliverable"

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  3. Anonymous
    2024-01-18T15:26:35+00:00

    We contacted our IT guy to look into it and he fixed it. I'm no Geek but this is what he said:

    “Rotate the DKIM keys”. He explained it like getting in the TSA Precheck line at the airport without having applied for it, you have a ticket to get on the plane you’re just in the wrong line.

    Hope this helps!

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  4. Anonymous
    2024-01-18T15:26:06+00:00

    We contacted our IT guy to look into it and he fixed it. I'm no Geek but this is what he said:

    “Rotate the DKIM keys”. He explained it like getting in the TSA Precheck line at the airport without having applied for it, you have a ticket to get on the plane you’re just in the wrong line.

    Hope this helps!

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  5. Anonymous
    2024-01-18T15:25:29+00:00

    We contacted our IT guy to look into it and he fixed it. I'm no Geek but this is what he said:

    “Rotate the DKIM keys”. He explained it like getting in the TSA Precheck line at the airport without having applied for it, you have a ticket to get on the plane you’re just in the wrong line.

    Hope this helps!

    Was this answer helpful?

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