I am having issue that Yahoo emails are not reaching recipients.

Anonymous
2024-01-07T08:27:47+00:00

I am having issue that Yahoo emails are not reaching recipients. I am getting an error message but after 24hrs not even straight after. It's only come to my attention because in follow up calls, they are telling me that the emails never arrived..

Please advise me how to sort it out as is very important I can reach those yahoo recipients.

Your message couldn't be delivered. Despite repeated attempts to contact the recipient's email system it didn't respond.

Contact the recipient by some other means (by phone, for example) and ask them to tell their email admin that it appears that their email system isn't accepting connection requests from your email system. Give them the error details shown below. It's likely that the recipient's email admin is the only one who can fix this problem.

For more information and tips to fix this issue see this article: https://go.microsoft.com/fwlink/?LinkId=389361.

Outlook | Windows | Classic Outlook for Windows | For business

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2024-03-11T19:51:49+00:00

    I have been getting bounce backs from any email sent from any of my personal MS email accounts (hotmail / outlook) and from my MS work email (Microsoft Exchange) to anyone using a Yahoo email (including rogers.com emails that is hosted by yahoo). Here is the thread of two bounce backs (private email names removed):

    PERSONAL EMAIL:

    Diagnostic information for administrators:

    Generating server: CH3PR12MB8903.namprd12.prod.outlook.com
    Receiving server: CH3PR12MB8903.namprd12.prod.outlook.com
    Total retry attempts: 5

    ******@rogers.com
    3/11/2024 6:15:34 PM - Server at CH3PR12MB8903.namprd12.prod.outlook.com returned '550 5.4.300 Message expired -> 421 4.4.2 Connection dropped due to SocketError'
    3/11/2024 5:29:51 PM - Server at mx-rogers.mail.am0.yahoodns.net (67.195.204.82) returned '421 4.4.2 Connection dropped due to SocketError'

    Original message headers:

    Received: from PH7PR12MB5736.namprd12.prod.outlook.com (2603:10b6:510:1e3::19)
     by CH3PR12MB8903.namprd12.prod.outlook.com (2603:10b6:610:17a::7) with
     Microsoft SMTP Server (version=TLS1_2,
     cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.7362.36; Mon, 11 Mar
     2024 14:56:03 +0000
    Received: from PH7PR12MB7018.namprd12.prod.outlook.com (2603:10b6:510:1b8::14)
     by PH7PR12MB5736.namprd12.prod.outlook.com (2603:10b6:510:1e3::19) with
     Microsoft SMTP Server (version=TLS1_2,
     cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.7362.35; Mon, 11 Mar
     2024 03:53:10 +0000
    ARC-Seal: i=1; a=rsa-sha256; s=arcselector9901; d=microsoft.com; cv=none;
     b=oHG3W0khE0E/2OGJcAxFkW15CRxJImM1ytXZ5cqR3kW9yGqa0cbO8AlRur+4UwZy0PgCUf89dECF3pr/eL9Gmh2MdSA4mnPXcg8tet7X2LFjxrPyH/S8iN63uigsvfi9ybIx8TBo/HOOxC+EV+znJZxxOeNUDYUxMLWgd/5rqcK54UhDV4NFbJ34ALiad+NYXBHphe7paHxq1bylQDXuWyP08J2Hg2nBujoduqC4lsRS90vfxcQ9YrsnuEWo0W+F+AhXTxj+yubmZzLbyZr/tsf9NJ61r0n5uheZaKouwyszSQseocxurFgkobr3IGpIG3izjll+dNenI4VkJDYunA==
    ARC-Message-Signature: i=1; a=rsa-sha256; c=relaxed/relaxed; d=microsoft.com;
     s=arcselector9901;
     h=From:Date:Subject:Message-ID:Content-Type:MIME-Version:X-MS-Exchange-AntiSpam-MessageData-ChunkCount:X-MS-Exchange-AntiSpam-MessageData-0:X-MS-Exchange-AntiSpam-MessageData-1;
     bh=j/oFsZEJBqQ+m+mlBtbJkUbpMz239XPEWRL4S7KAWbY=;
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    ARC-Authentication-Results: i=1; mx.microsoft.com 1; spf=none; dmarc=none;
     dkim=none; arc=none
    Received: from PH0PR12MB8797.namprd12.prod.outlook.com (2603:10b6:510:28d::12)
     by PH7PR12MB7018.namprd12.prod.outlook.com (2603:10b6:510:1b8::14) with
     Microsoft SMTP Server (version=TLS1_2,
     cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.7362.33; Sun, 10 Mar
     2024 18:15:33 +0000
    Received: from PH0PR12MB8797.namprd12.prod.outlook.com
     ([fe80::de10:67dd:3077:a64a]) by PH0PR12MB8797.namprd12.prod.outlook.com
     ([fe80::de10:67dd:3077:a64a%2]) with mapi id 15.20.7362.031; Sun, 10 Mar 2024
     18:15:33 +0000
    From: <******@hotmail.ca>
    To:  <****@rogers.com>
    Subject: Test 2
    Thread-Topic: Test 2
    Thread-Index: AQHacxbxjST3ODP1EEa4xnLawB/n9Q==
    Date: Sun, 10 Mar 2024 18:15:33 +0000
    Message-ID: <******@PH0PR12MB8797.namprd12.prod.outlook.com>
    Accept-Language: en-CA, en-US
    Content-Language: en-CA
    X-MS-Has-Attach:
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    x-ms-exchange-messagesentrepresentingtype: 1
    x-tmn: [Hd19ROTNRxI8YTa765sI8VckalUp5DVv]
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    Content-Type: text/plain; charset="us-ascii"
    Content-ID: <07E7D29481E3E043A0B4ABBA0925ECD4@sct-15-20-4755-11-msonline-outlook-71ea3.templateTenant>
    Content-Transfer-Encoding: quoted-printable
    MIME-Version: 1.0
    X-MS-Exchange-CrossTenant-AuthAs: Internal
    X-MS-Exchange-CrossTenant-AuthSource: PH0PR12MB8797.namprd12.prod.outlook.com
    X-MS-Exchange-CrossTenant-RMS-PersistedConsumerOrg: 00000000-0000-0000-0000-000000000000
    X-MS-Exchange-CrossTenant-Network-Message-Id: 7fdb03bb-3032-4074-6b0d-08dc412e13ba
    X-MS-Exchange-CrossTenant-rms-persistedconsumerorg: 00000000-0000-0000-0000-000000000000
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    X-MS-Exchange-Transport-CrossTenantHeadersStamped: PH7PR12MB7018
    Return-Path: *****@hotmail.ca
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    WORK EMAIL ON MS EXCHANGE SERVER / USING BELL DNS (MARKAYHOMES.COM)
    Diagnostic information for administrators:
    Generating server: SJ0PR10MB5891.namprd10.prod.outlook.com
    Receiving server: SJ0PR10MB5891.namprd10.prod.outlook.com 
    Total retry attempts: 4
    ********@rogers.com
    3/9/2024 3:28:06 PM - Server at SJ0PR10MB5891.namprd10.prod.outlook.com returned '550 5.4.300 Message expired -> 421 4.4.2 Connection dropped due to SocketError'
    3/9/2024 3:08:23 PM - Server at mx-rogers.mail.am0.yahoodns.net (67.195.204.82) returned '421 4.4.2 Connection dropped due to SocketError'
    Original message headers:
    Received: from SJ0PR10MB4765.namprd10.prod.outlook.com (2603:10b6:a03:2af::9)
     by SJ0PR10MB5891.namprd10.prod.outlook.com (2603:10b6:a03:425::16) with
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     2024 13:33:43 +0000
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     15:28:06 +0000
    From: <******@markayhomes.com>
    To: <*****@rogers.com>, 
    Subject: RE: 1176 Bellview Cres. -Construction permit - need truss/floor/HVAC?
    Thread-Topic: 1176 Bellview Cres. -Construction permit - need
     truss/floor/HVAC?
    Thread-Index: AQHacW03ly5nrDspoUyc4EUyEqvDBQ==
    Date: Fri, 8 Mar 2024 15:28:05 +0000
    Message-ID: <******@DM6PR10MB3244.namprd10.prod.outlook.com>
    References: <******@DM6PR10MB3244.namprd10.prod.outlook.com>
     <******@rogers.com>
    In-Reply-To: <******@rogers.com>
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  2. Anonymous
    2024-03-11T19:29:38+00:00

    Hi Ron!

    I am a small business owner experiencing this same issue that others described. Would you be able to take a look at my records to see if I am missing anything that would help my emails go through?

    My domain is goldenstring.com

    Thank you so so much

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  3. Ron-6928 4,991 Reputation points
    2024-03-11T16:54:33+00:00

    That greek diagnostics means a lot to email admins/techies. Good luck.

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  4. Anonymous
    2024-03-11T16:49:29+00:00

    I had this issue with a few different domains start in Feb 2024. Apparently this was something planned on Yahoo/AOL to make our lives harder.

    I was able to correct the issue by creating DKIM signatures in 365

    The steps are located here - https://learn.microsoft.com/en-us/microsoft-365/security/office-365-security/email-authentication-dkim-configure?view=o365-worldwide

    You will need access to your DNS to add 2 CNAME records.

    Hope this helps.

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  5. Anonymous
    2024-03-11T16:37:57+00:00

    it says;

    Delivery has failed to these recipients or groups:

    then it prints the e-mial i sent to - sbcgloable / yahoo / aol are all failing

    then a bunch of greek diagnostics.

    GoDaddy resolved my issue in January but now its happening again.

    I called them yesterday and they said its a known issue that should be resolved in 24-72 hours.

    I have my doubts

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