I am having issue that Yahoo emails are not reaching recipients.

Anonymous
2024-01-07T08:27:47+00:00

I am having issue that Yahoo emails are not reaching recipients. I am getting an error message but after 24hrs not even straight after. It's only come to my attention because in follow up calls, they are telling me that the emails never arrived..

Please advise me how to sort it out as is very important I can reach those yahoo recipients.

Your message couldn't be delivered. Despite repeated attempts to contact the recipient's email system it didn't respond.

Contact the recipient by some other means (by phone, for example) and ask them to tell their email admin that it appears that their email system isn't accepting connection requests from your email system. Give them the error details shown below. It's likely that the recipient's email admin is the only one who can fix this problem.

For more information and tips to fix this issue see this article: https://go.microsoft.com/fwlink/?LinkId=389361.

Outlook | Windows | Classic Outlook for Windows | For business

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

147 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2024-03-13T16:45:13+00:00

    This has been happening since last Thursday. It's an issue with Yahoo receiving email from Microsoft. It's not something that you can do on your side. Anyone sending from Microsoft 365 to Yahoo needs to implement DKIM on their domain and Microsoft account. This requires that they turn on DKIM on their Microsoft account and add DKIM records to their domain's DNS.

    You can try talking to Yahoo but they'll just blame Microsoft. Convincing your contractors that it's something they have to do might be difficult but it's currently the only way it will work - that is, until Microsoft and Yahoo work out their differences.

    Was this answer helpful?

    0 comments
  2. Ron-6928 4,991 Reputation points
    2024-03-13T14:29:36+00:00

    It's difficult to see the problem without knowing sender's domain name.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2024-03-13T14:20:20+00:00

    So to clarify, I have some contractors I work with send email to my @yahoo.com email that I setup for my small business years ago and I'm not receiving them with the attached message. I'm trying to clarify, this is something with THIER email domain correct, not mine, correct? I'm trying to figure out if this is something I need to do on my @Yahoo account or it's something with the senders domain? Can anyone clarify? Thank you!

    Snippet of attached message..

    "Your message wasn't delivered. Despite repeated attempts to deliver your message a connection to the remote server was closed abruptly."....

    Was this answer helpful?

    0 comments
  4. Anonymous
    2024-03-12T22:52:48+00:00

    Similar article but it's for GoDaddy customers

    SPF https://www.godaddy.com/help/add-an-spf-record-to-my-domain-for-microsoft-365-40499

    DMARC

    https://www.godaddy.com/help/add-a-dmarc-record-to-my-domain-for-microsoft-365-42204

    DKIM https://www.godaddy.com/help/enable-and-add-dkim-to-my-domain-for-microsoft-365-41748

    My subscription is directly through Microsoft (Exchange Plan 1) so I don't know anything about mail hosting service through GoDaddy other than they use the same Microsoft mail hosting service.

    I'll hop in here as I have GoDaddy as both my registrar AND my host. The above links are what people need if they're hosting email with GoDaddy. Do the SPF and DKIM, then DMARC afterwards. Not sure why, but the DMARC article says that the other two are a prerequisite. (Note: I didn't touch SPF as mine was already fine.)

    It will route you to a "Microsoft 365 Defender Portal" rather than the Microsoft Admin site link you see elsewhere in this thread. But that will give you everything you need and the instructions are easy to follow ONCE you are following the GoDaddy instructions specifically rather than the Microsoft instructions.

    If you're moderately tech-savvy, this should be easy. I'm not an IT admin or anything like that, but I'm an electrical engineer who has been playing with / working with computers for 40 years, and nothing about it was particularly complicated.

    Was this answer helpful?

    0 comments
  5. Anonymous
    2024-03-12T22:40:11+00:00

    From what I've seen through 365 resellers, the admin for everything pertaining to the mail is done on the Microsoft portal and billing account, (licenses, etc.) are through the reseller.

    I guess there's enough ambiguity that we can both be right.

    Was this answer helpful?

    0 comments