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I have a few e-mail accounts, all online rather than desktop application, for differing reasons – no, none for anything dishonest or malevolent, not for spamming, nothing negative. And I normally use a gmail account to handle my Hotmail e-mail, and Outlook e-mail. (I have a couple extra account names I use in Hotmail, one is an Outlook name. That is, the e-mail to my Outlook name will come into my Hotmail account, as the Outlook name is effectively an alternate name for my Hotmail account. This is something you can do in Hotmail settings).
Mail coming into my Hotmail account automatically goes over to my Gmail account. When an e-mail originally comes into my Hotmail account using the Outlook name, it is moved over to my Gmail. When I respond to it from gmail, it will go via my Hotmail account using the Outlook name. That is set up in gmail, via SMTM (just like from a desktop e-mail client, which is what I use my gmail as, as my interface for Hotmail, because I find gmail preferable).
OK, now to the point. In recent months, when I get an incoming e-mail in my gmail account from my Outlook (Hotmail) account, and I try to respond to it, it is sent back saying it can’t connect, says I need to check my SMTP settings. Well, I have checked, and I checked to see if Hotmail/Outlook changed them since originally set up. My settings are exactly what Hotmail/Microsoft says they should be.
SMTP server: smtp.office365.com
user name: (that is the Outlook e-mail address)
password: (correct)
Port: 587
All that matches what Microsoft/Hotmail instructs to use.
But there is a problem. Any ideas?
Configuring preferences and options in Outlook.com
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Well, I'm glad I could help you. Unfortunately it doesn't solve my problem. And I don't have time now for a big project to figure out the problem. BIg projects to fiugre out keeppopping upon me from everyeuhrwere, every simply thing turns into a big project.
What error message do you still get when you try to save your hotmail smtp settings on gmail? If it's similar to mine (wrong password), try the settings I mentioned with checked "treat as alias" & copy paste your app password that you can create from your hotmail settings (super easy to create one).
I think gmail is treated as "app" even though you're doing it form the web.
If you choose to try app password, here's how you get it:
1- login to your hotmail account
2- click on your name top-right corner then go to My Microsoft Account
3- click on Security left hand side
4- click on Advanced Security Options
5- Scroll down to the section where it says App Passwords then click on Create a New App Password
That's it. Now copy paste that password in your gmail settings (for your hotmail login) with the settings previously mentioned.
PS: I totally can relate to what you mentioned regarding little tasks becoming projects! Lots of that in my life too. All we can do is take it one step at time.
Thanks for that. I'll look into that when I can get to it.
Re password, yes, I'm not doing this from an app from Hotmail on the Internet. I know my Hotmail password. That has been and should be the password to use. I don't want to change my login password, and if I do, I can't get it back. IfI even have that setting in Hotmail, maybe I can try to put in my Hotmail password. But I think it woud already be in there, my login password.
1- login to your hotmail account
2- click on your name top-right corner then go to My Microsoft Account
3- click on Security left hand side
4- click on Advanced Security Options
5- Scroll down to the section where it says App Passwords then click on Create a New App Password
That's it. Now copy paste that password in your gmail settings (for your hotmail login) with the settings previously mentioned.
For posterity, this finally managed to work for me after troubleshooting this off and on for several months.
However, to get "4- Advanced Security Options" to even show up, your account MUST have Two-Step Verification turned on, otherwise nothing of the sort even shows up in the Security Options page. Once 2FA is properly set up, the Advanced Security Options and App Passwords section of the menu will appear and everything should be smooth from that point on.
So, you are saying we have to change our password? Or can we just set our current password up again? I hope I can keep the current password, just set it up fresh.
Secondly, you say we must have Two-Step Verification turned on. Then do the password step. Will we need to leave it on? Won't that interfere with this working because the second step of verification has to be done manually every time? What is the second verification step, maybe a msg sent to e-mail that has a security code, or a text with that to a phone number?
EDIT: Wait a minute. I suppose I should have checked my settings before posting that.
I followed you steps. All was how you listed until I got to #4. Once in “Security,” I have no “Advanced Security Options.” However, I do see I already have “2-Step Verification” turned on (but I never have to do a verification other than my password when I log in) — at upper right. I do see to it’s left a hyperlink to “Change Password.”
All that is down below is either “Data” or “Devices.” I looked into “Devices,” but there are none listed there, no gmail there. I alternately clicked into “Manage how I sign in,” nothing there to help, although I see some info there under “Enter Password” that would normally be used for 2-Step Verification. Again, it indicates I have that set up, but I never have to do that when I sign in. I think that is for if I need to verify my account if I need to recover it.
That said about #4 not following what you said, I can still do #5, Change Password, using that language, not under “App Passwords.” I just checked it out, it will not allow me to use the same password, I have to change to a new password. I don’t want to do that - unless I were positive I could then go do that again to change back to original, which you can do with some places but not others. Microsoft might be one of those that will never let you change to a password you ever used before.
As per my immediately above query, I would rather not change my password.
Any input?