Settings for using Outlook/Hotmail SMTP via Gmail

Hello! me1004

Thank you for posting in Microsoft Community

It seems to me that you are having trouble sending/receiving emails from your Gmail to Hotmail/Outlook.com email in using email client. Just to set expectations that Gmail is another 3rd party domain which is hosted by Google and we have limited resources for resolving the issue and may need you contact the Google support if the issue still persists.

Allow me to ask:

• Is this also happening when sending/receiving emails in the Gmail.com webmail?
• Can I know what is this desktop email client app that you are using?
• is this happening to all devices, browsers, and networks?

It's possible that your Gmail account is blocking the SMTP connection to the Outlook/Hotmail server. You can try the following steps to resolve the issue:

1. Log in to your Gmail account and go to Settings.
2. Click on the "Accounts and Import" tab.
3. Under "Send mail as", click on "Edit info" next to the Outlook/Hotmail account.
4. In the "SMTP Server" field, change the server to "smtp.live.com".
5. Change the port to "587".
6. Enter your Outlook/Hotmail email address and password.
7. Click on "Save Changes".

After making these changes, try sending an email from your Gmail account to your Outlook/Hotmail account and see if it goes through. If you still encounter issues, you may need to contact Gmail support for further assistance.

I hope this helps!

Thank you,

Vince

Microsoft Community Moderator

Thank you Vince. I will answer your questions, etc, but first, I see you are providing a different SMTP setting than I was provided previously and using for years now. Actually, I was instructed to change to this SMTP setting from the one you are giving me. Hotmail/Outlook/Microsoft supposedly had changed what was to be used, decided all should go through office365. It harked worked fine for years now, fixed the problem of using live.com. This current issue seems to have started only in recent time, recent months. Do you know if Hotmail/Outlook/Microsoft has changed it back?

I am using: smtp.office365.com

You are saying to use: smtp.live.com

I will try that. But it will take some time before I can get word back from people to whom I send, so I won't have immediate results. 

To your questions:

“•Can I know what is this desktop email client app that you are using?”: I am not doing this from the desktop, I am doing it from Gmail online.” I am using them as if they were a desktop client.

“•Is this also happening when sending/receiving emails in the Gmail.com webmail?” and “•Is this happening to all devices, browsers, and networks?” Yes, that is where it is happening, I do not use and desktop client. The people receiving the e-mail tell me later the e-mails are going to their Junk folder, or other times I get a message back that it was rejected. I can’t tell if that rejection is coming from Hotmail, or from the receiver’s e-mail. But it works fine if I instead send it direct from Hotmail. The people I am sending to normally get their e-mail on mobile, and they tell me there are no settings there (mobile) to protect e-mail from my address nor to make a rule to never send it to Junk. Coincidentally, two who have told me this are using Hotmail on mobile. So it can’t be fixed on their end. I am sending from Gmail, via SMTP through my Hotmail address from my computer, not mobile. 

To clarify your first paragraph, I’m not talking of sending e-mail from my Gmail account to my Hotmail account. I am sending an e-mail to other people, from g-mail using the SMTP settings to send it through Hotmail so they get it from my Hotmail address. (I've been doing it that way for decades, originally just because Hotmail was slower.)

Hello! me1004

Thank you for the reply!

Please note that we have limited resources for the Gmail application that you are using. I would suggest to try another email client to see if you are still having the same issue.

However, you can send/receive an email through the webmail host of your email account, correct?

Thank you for clarifying the issue to me.

Thank you,

Vince

Microsoft Community Moderator

Yes, Gmail account is working fine. It's not a "client," as in a separate app, it's Gmail online. I, in effect, use it as if it were a "client." It worked fine. I originally was wondering if Hotmail might have changed its settings again. You are suggesting I go back to how I had it a few years ago to smtp.live.com. I will be trying that.

The issue is how Hotmail is handling the incoming e-mail; Gmail is sending it fine.

I'm also am wondering if it might simply be that I'm doing things this way, and Hotmail/Outlook has now taken to putting any such incoming e-mail into Junk folder, or even just rejecting it. If so, I hope they scale that back.

It will be a little bit before I will have info about whether changing that setting will get things working right, but I will post back here when I find out.

Don't use smtp.live.com -you need to use smtp-mail.outlook.com now. They changed it from smtp.office365.com recently.

POP, IMAP, and SMTP settings for Outlook.com - Microsoft Support