Settings for using Outlook/Hotmail SMTP via Gmail

Anonymous
2024-02-04T05:47:47+00:00

I have a few e-mail accounts, all online rather than desktop application, for differing reasons – no, none for anything dishonest or malevolent, not for spamming, nothing negative. And I normally use a gmail account to handle my Hotmail e-mail, and Outlook e-mail. (I have a couple extra account names I use in Hotmail, one is an Outlook name. That is, the e-mail to my Outlook name will come into my Hotmail account, as the Outlook name is effectively an alternate name for my Hotmail account. This is something you can do in Hotmail settings).

Mail coming into my Hotmail account automatically goes over to my Gmail account. When an e-mail originally comes into my Hotmail account using the Outlook name, it is moved over to my Gmail. When I respond to it from gmail, it will go via my Hotmail account using the Outlook name. That is set up in gmail, via SMTM (just like from a desktop e-mail client, which is what I use my gmail as, as my interface for Hotmail, because I find gmail preferable). 

OK, now to the point. In recent months, when I get an incoming e-mail in my gmail account from my Outlook (Hotmail) account, and I try to respond to it, it is sent back saying it can’t connect, says I need to check my SMTP settings. Well, I have checked, and I checked to see if Hotmail/Outlook changed them since originally set up. My settings are exactly what Hotmail/Microsoft says they should be.

SMTP server: smtp.office365.com

user name: (that is the Outlook e-mail address)

password: (correct)

Port: 587

All that matches what Microsoft/Hotmail instructs to use. 

But there is a problem. Any ideas?

Outlook | Web | Outlook.com | Settings

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2024-02-08T06:22:21+00:00

    From not the community crew:

    If the DAMRC or something affected the process? Because the sender is not on the server?

    If the port 25 setting was needed? while send in gmail setting to send via outlook?
    And there are so many MX records layers! (there should be ipv6 ones, and different dns might have their own best route record.)
    The msn, hotmail, live, outlook, .com domain seems just has the format,
    But the smtp-mail.outlook.com, smtp.live.com, smtp.office365.com have more ones.

    The option 1 need a authenticated account, the option 3 need a certificate.

    https://learn.microsoft.com/en-us/exchange/mail-flow-best-practices/how-to-set-up-a-multifunction-device-or-application-to-send-email-using-microsoft-365-or-office-365
    How to set up a multifunction device or application to send emails using Microsoft 365 or Office 365
    Option 2: Send mail directly from your printer or application to Microsoft 365 or Office 365 (direct send)
    Device or application setting Value

    Server/smart host Your MX endpoint, for example, contoso-com.mail.protection.outlook.com

    Port Port 25

    TLS/StartTLS Optional

    Email address Any email address for one of your Microsoft 365 or Office 365 accepted domains. This email address doesn't need to have a mailbox.

    h tt p s : / / m x t o o l b o x . c o m /
    msn.com
    Pref Hostname IP Address TTL

    2 msn-com.olc.protection.outlook.com 104.47.55.161

    hotmail.com
    Pref Hostname IP Address TTL

    2 hotmail-com.olc.protection.outlook.com 104.47.18.225

    live.com
    Pref Hostname IP Address TTL

    2 live-com.olc.protection.outlook.com 104.47.56.33

    outlook.com
    Pref Hostname IP Address TTL

    5 outlook-com.olc.protection.outlook.com 52.101.10.3

    smtp-mail.outlook.com
    Type Domain Name Canonical Name TTL

    CNAME smtp-mail.outlook.com svc.ha-smtp.live.com 5 min

    Type Domain Name IP Address TTL
    A svc.ha-smtp.live.com 52.96.35.6<br>Unknown (AS8075) 10 sec
    A svc.ha-smtp.live.com 52.96.69.6<br>Unknown (AS8075) 10 sec
    A svc.ha-smtp.live.com 40.97.190.22<br>Unknown (AS8075) 10 sec
    A svc.ha-smtp.live.com 52.96.181.38<br>Unknown (AS8075) 10 sec
    A svc.ha-smtp.live.com 52.96.69.54<br>Unknown (AS8075) 10 sec
    A svc.ha-smtp.live.com 52.96.88.70<br>Unknown (AS8075) 10 sec
    A svc.ha-smtp.live.com 52.96.179.118<br>Unknown (AS8075) 10 sec
    A svc.ha-smtp.live.com 52.96.40.246<br>Unknown (AS8075) 10 sec

    smtp.office365.com
    Type Domain Name Canonical Name TTL

    CNAME outlook.office365.com ooc-g2.tm-4.office.com 60 sec

    Type Domain Name Canonical Name TTL
    CNAME ooc-g2.tm-4.office.com outlook.ms-acdc.office.com
    Type Domain Name IP Address TTL
    A MNZ-efz.ms-acdc.office.com 52.96.182.114<br>Unknown (AS8075) 10 sec
    A MNZ-efz.ms-acdc.office.com 52.96.87.210<br>Unknown (AS8075) 10 sec
    A MNZ-efz.ms-acdc.office.com 52.96.179.226<br>Unknown (AS8075) 10 sec
    A MNZ-efz.ms-acdc.office.com 52.96.109.242<br>Unknown (AS8075) 10 sec

    CNAME smtp.office365.com outlook.office365.com 5 min

    Type Domain Name Canonical Name TTL
    CNAME outlook.office365.com ooc-g2.tm-4.office.com 60 sec
    Type Domain Name IP Address TTL
    A ooc-g2.tm-4.office.com 40.97.4.1<br>Unknown (AS8075) 10 sec
    A ooc-g2.tm-4.office.com 52.96.88.34<br>Unknown (AS8075) 10 sec
    A ooc-g2.tm-4.office.com 52.96.90.34<br>Unknown (AS8075) 10 sec
    A ooc-g2.tm-4.office.com 52.96.33.82<br>Unknown (AS8075) 10 sec
    A ooc-g2.tm-4.office.com 52.96.88.98<br>Unknown (AS8075) 10 sec
    A ooc-g2.tm-4.office.com 52.96.182.98<br>Unknown (AS8075) 10 sec
    A ooc-g2.tm-4.office.com 52.96.109.210<br>Unknown (AS8075) 10 sec
    A ooc-g2.tm-4.office.com 52.96.179.226<br>Unknown (AS8075) 10 sec

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  2. Anonymous
    2024-02-08T04:28:01+00:00

    Well, I suppose I can try that. Am I not already in the Outlook.com Community?

    This causes me to notice,tey dont even have a Help menu in my Hotmail/Outlook.com account online from a computer. Seems to me they ysed to.

    Just for the record, my accont online is at:

    https://outlook.live.com/mail/0/

    Does that help to know what to use as SMTP setting? Or, maybe the sign in page is the URL to consider? Clearly, I'm not the expert on SMTP.

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  3. Anonymous
    2024-02-07T22:54:24+00:00

    Hello! me1004

    Thank you for the reply!

    I understand I would highly suggest for you to contact Outlook.com for them to further investigate the issue as they have the necessary tools for resolving your issue. You can follow the steps here on this link on how to contact the Outlook.com support: How to get support for Outlook.com - Microsoft Support

    1. Enter your question or issue in the Search Help box on the right, and then press Return.
    2. If the self-help answers don't resolve your issue, try a different search, or scroll to the bottom of the Help pane and, under Still need help?, select Yes.

    I hope this helps!

    Thank you,

    Vince

    Microsoft Community Moderator

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  4. Anonymous
    2024-02-07T00:33:51+00:00

    Well, thank you. Vince, for the suggestion. But I'm not clear what you are getting at. There is no app involved here. Were you thinking I'm doing this from a cell phone? No, just from my computer. Your link suggests their would be a place in the "app" to do this; there is no place in my hotmail online to do this, and ot in Gmail.

    I think you are suggesting using needing a passwork to open the app on a cell phone, and you are saying to try that. And that if it goes to the app, the app does only one thing, dispalys the e-mail. No, I'm not using an app. It's gmail online from a computer, to hotmail, which of course is online and I use it from a computer.

    Related, I have told my friends with the problem, who are having trouble in Hotmail from a cell phone, to go to their hotmail onnine,a nd in there using settings to set a rule to never send e-mail from my address to Junk, and to protect my e-mail address, rather than block it. They tell me those settings are not in Hotmail on the cell phone app. But try to get anyone to do that. Bottom line, though, is that my address should not be getting sent to junk, and it should not be getting blocked. A special setting or rule should not be needed. I had to think the SMTP setting might be why it is sent to junk.

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  5. Anonymous
    2024-02-06T23:08:17+00:00

    Hello! me1004

    Thank you for the reply!

    Upon checking the here have you tried creating an app password? Manage app passwords for two-step verification - Microsoft Support Please try creating an app password and use this instead of the personal email password. Then, check if you can sync or can fix the issue.

    Best Regards,

    Vince

    Microsoft Community Moderator

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