Microsoft Support,
I have been trying to reset my wife's email account but have ben unable to do so. I have also tried to reset her password but have failed also. I am unable to receive an email message in my email from you. Why? My wife's email is castmann@hotmail and mine is iastmann@hotmail. The message that I receive is

We need to verify your identityHow would you like to get your security code?
Email ia*****@hotmail.com
To verify that this is your email address, complete the hidden part and click "Send code" to receive your code.
You've requested too many codes today. Please try again tomorrow.
@hotmail.com
I have a codeI don't have any of these
but I don't receive a code. Why? I now receive a message saying that I have requested too many codes from you. What I am doing wrong? Please reply.