Outlook. Not receiving or sending emails

Background to this: I had transferred my Office 365 account to my new Surface pro 11. New outlook version send/receive emails did not work correctly. There were no settings I could check the settings like the previous version. So I called Microsoft who first of all re-installed all of Office with the 'new'Outlook, but this still did not send emails. The eprson assured me this would fix the problem (for which they had no idea why it had failed). The second call to Microsoft (more knowledgeable person) still could not fix this and resulted in them uninstalling/reinstalling Office 365, but this time installing classic Outlook, setting up the IMAP and SMTP, and then Outlook worked perfectly. The M/S person agreed with me the new version was not as comprehensvie as the previous one, I think M/S have gone too far by stripping out lots of necassary parts and assuming this what people actually wanted. So much for giving us all the option to keep with the older version. I don't think M/S fully validated the install process before issuing it - ironic it didn't work on one of their own new laptops!

My Outlook account is not allowing me to either send or receive emails. This is the case in both "new" Outlook and the far superior "Classic" Outlook. I've unsuccessfully tried over several hours and days to resolve the problem. I My BT Webmail seems unafected but the link there previously was to sync the applications is no longer working. This all seems to stem from the pressure exerted to switch over to the "New" Outlook option.

I think I've exhausted all the simple solutions, ie internet connections, size of attachments and reaching capacity.

need help with outlook

That helps me with MY problem not one iota!

Thanks anyway!

John.

I have been trying to repair myn Outlook for 2 days now, but for the last year I have tried many times without result. I am amost sure the cause of this problem is related to too many accounts and trials. The problem started when I quit working for The University of Iceland, they had obliged me to add mail accounts to my Outlook which I never use and I do not know how to get rid of them