Outlook. Not receiving or sending emails

Anonymous
2024-03-20T19:40:39+00:00

I have been trying to fix Outlook for three days now. With the help of Earthlink, Geek Squad, etc. I am unable to send or receive emails through through my Outlook. Web mail is fine.

*Moved from officeinsider

Outlook | Windows | Classic Outlook for Windows | For business

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments

202 answers

Sort by: Newest
  1. Hal Hostetler MVP-Outlook 12,011 Reputation points MVP Volunteer Moderator
    2025-04-19T21:22:09+00:00

    Neither a Microsoft nor an AT&T issue, the problem lies with Apple. The addresses listed as problem sources, 57.103.73.189, 57.103.72.13, 57.103.72.138, all belong to Apple and all three are listed in several RBL (Relay Blackhole List) databases; RBL addresses are Spam sources, most email systems will block traffic from them, which is what you're seeing. So, Apple, (I assume Apple Mail) needs to be contacted and made aware that these three addresses they own appear on several RBL lists. More info is in this Microsoft Support article:

    Troubleshooting

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments No comments
  2. Anonymous
    2025-04-19T19:10:27+00:00

    I called AT&T and they said it was Microsoft issue. The outbound mail was sent from ******@me.com via the Apple email on Mac to all the emails "IN RED" at end of message below. Tried from iPhone as well. Mail did get through to @frankconcerns and @gmail. NOT .live or .outlook.

    ========

    This is a system-generated message to inform you that your email could not

    be delivered to one or more recipients. Details of the email and the error are as follows:

    <******@outlook.com>: host

       outlook-com.olc.protection.outlook.com[52.101.68.37] said: 550 5.7.1

       Unfortunately, messages from [57.103.73.189] weren't sent. Please contact

       your Internet service provider since part of their network is on our block

       list (S3150). You can also refer your provider to

        http://mail.live.com/mail/troubleshooting.aspx#errors. [Name=Protocol

       Filter Agent][AGT=PFA][MxId=11BAFAAA92D8E174]

       [BN2PEPF000044A8.namprd04.prod.outlook.com 2025-04-19T11:23:27.592Z

       08DD7D554BCCD699] (in reply to MAIL FROM command)

    <******@outlook.com>: host

       outlook-com.olc.protection.outlook.com[52.101.8.35] said: 550 5.7.1

       Unfortunately, messages from [57.103.72.13] weren't sent. Please contact

       your Internet service provider since part of their network is on our block

       list (S3150). You can also refer your provider to

        http://mail.live.com/mail/troubleshooting.aspx#errors. [Name=Protocol

       Filter Agent][AGT=PFA][MxId=11BAFACD8BBDC18B]

       [CH2PEPF0000013B.namprd02.prod.outlook.com 2025-04-19T11:23:28.108Z

       08DD7D66C83B84C5] (in reply to MAIL FROM command)

    <******@live.com>: host live-com.olc.protection.outlook.com[52.101.68.33]

       said: 550 5.7.1 Unfortunately, messages from [57.103.72.138] weren't sent.

       Please contact your Internet service provider since part of their network

       is on our block list (S3150). You can also refer your provider to

        http://mail.live.com/mail/troubleshooting.aspx#errors. [Name=Protocol

       Filter Agent][AGT=PFA][MxId=11BAFADAFEC60499]

       [DU2PEPF0001E9C4.eurprd03.prod.outlook.com 2025-04-19T11:23:28.248Z

       08DD7D6D824E2E1D] (in reply to MAIL FROM command)

    Reporting-MTA: dns; outbound.ms.icloud.com

    X-Postfix-Queue-ID: E9AC5180032A

    X-Postfix-Sender: rfc822; ******@me.com

    Arrival-Date: Sat, 19 Apr 2025 11:23:24 +0000 (UTC)

    Final-Recipient: rfc822; *********@***********

    Original-Recipient: rfc822;******@outlook.com

    Action: failed

    Status: 5.7.1

    Remote-MTA: dns; outlook-com.olc.protection.outlook.com

    Diagnostic-Code: smtp; 550 5.7.1 Unfortunately, messages from [57.103.73.189]

       weren't sent. Please contact your Internet service provider since part of

       their network is on our block list (S3150). You can also refer your

       provider to  http://mail.live.com/mail/troubleshooting.aspx#errors.

       [Name=Protocol Filter Agent][AGT=PFA][MxId=11BAFAAA92D8E174]

       [BN2PEPF000044A8.namprd04.prod.outlook.com 2025-04-19T11:23:27.592Z

       08DD7D554BCCD699]

    Final-Recipient: rfc822; *************@***********

    Original-Recipient: rfc822;******@outlook.com

    Action: failed

    Status: 5.7.1

    Remote-MTA: dns; outlook-com.olc.protection.outlook.com

    Diagnostic-Code: smtp; 550 5.7.1 Unfortunately, messages from [57.103.72.13]

       weren't sent. Please contact your Internet service provider since part of

       their network is on our block list (S3150). You can also refer your

       provider to  http://mail.live.com/mail/troubleshooting.aspx#errors.

       [Name=Protocol Filter Agent][AGT=PFA][MxId=11BAFACD8BBDC18B]

       [CH2PEPF0000013B.namprd02.prod.outlook.com 2025-04-19T11:23:28.108Z

       08DD7D66C83B84C5]

    Final-Recipient: rfc822; *********@********

    Original-Recipient: rfc822;******@live.com

    Action: failed

    Status: 5.7.1

    Remote-MTA: dns; live-com.olc.protection.outlook.com

    Diagnostic-Code: smtp; 550 5.7.1 Unfortunately, messages from [57.103.72.138]

       weren't sent. Please contact your Internet service provider since part of

       their network is on our block list (S3150). You can also refer your

       provider to  http://mail.live.com/mail/troubleshooting.aspx#errors.

       [Name=Protocol Filter Agent][AGT=PFA][MxId=11BAFADAFEC60499]

       [DU2PEPF0001E9C4.eurprd03.prod.outlook.com 2025-04-19T11:23:28.248Z

       08DD7D6D824E2E1D]

    Return-Path: <******@me.com>

    DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=me.com; s=1a1hai;

            bh=47DEQpj8HBSa+/TImW+5JCeuQeRkm5NMpJWZG3hSuFU=;

            h=From:Content-Type:Mime-Version:Date:Subject:Message-Id:To:x-icloud-hme;

            b=O1Vy/XY5TTjB4YFFrfmVRB//0ejHSRvE9IrNr+5l9b8ZiLioUmaGK6kNHZ7XNPSOI

             zVtFKlyIevdS3y/R+AtkICqjfmw2RP1ao5SUUA1vKB6VT786INYhzArhxWHbdBT+xk

             mYZTVwpsoXVO+WMFjJgQn92FRi5GeJCit9Rts7pE2AMN94X0Vd6JJkH54KhbZp3n1C

             yTxfiye3xJ88M+IgtPZxYNGDE+BUhNN3gudtQ78gX1kpeQE+qwXuvcEpEiLfy+OFjQ

             LL0OJrWtoGZxuLIv/OvFFu30OTR7VV39xH+7xoVN3DzkmEkzxzeu/Xv0jviMCTtdeG

             nEs/ad2nQ+F9w==

    Received: from smtpclient.apple (ms-asmtp-me-k8s.p00.prod.me.com [17.57.154.37])

            by outbound.ms.icloud.com (Postfix) with ESMTPSA id E9AC5180032A;

            Sat, 19 Apr 2025 11:23:24 +0000 (UTC)

    From: Francis Tyminski <******@me.com>

    Content-Type: text/plain

    Content-Transfer-Encoding: 7bit

    Mime-Version: 1.0 (Mac OS X Mail 16.0 (3826.500.181.1.5))

    Date: Sat, 19 Apr 2025 06:23:13 -0500

    Subject: me.com Calling all mail

    Message-Id: <******@me.com>

    To: Frank Tyminski <******@outlook.com>,

    Frank Tyminski <******@live.com>,

    Frank Tyminski <******@frankconcerns.com>,

    Frank Tyminski <******@gmail.com>

    X-Mailer: Apple Mail (2.3826.500.181.1.5)

    X-Proofpoint-GUID: b4fOLkPPoUhzqowYwDiCmwMBVKNHp13z

    X-Proofpoint-ORIG-GUID: b4fOLkPPoUhzqowYwDiCmwMBVKNHp13z

    X-Proofpoint-Virus-Version:

    X-Proofpoint-Spam-Details: rule=notspam policy=default score=0 malwarescore=0 phishscore=0 spamscore=0

    mlxlogscore=723 bulkscore=0 suspectscore=0 clxscore=1011 mlxscore=0

    adultscore=0 classifier=spam adjust=0 reason=mlx scancount=1

    engine=8.19.0-2308100000 definitions=main-2504190093

    Was this answer helpful?

    0 comments No comments
  3. Anonymous
    2025-04-16T11:51:45+00:00

    i seem able to use outlook on my mobile device, but not on my Microsoft surface. I was recently hacked and changed my password and added 2 step sign in, but I do not seem to receive the message on my mobile device despite the fact that the correct telephone number is listed in my profile.

    Was this answer helpful?

    0 comments No comments
  4. Anonymous
    2025-04-07T19:10:20+00:00

    My old outlook had no problem, you new one does. Now my Iphone, Ipad , and computer have the same problem BUT it did not happen with the old one. problem with you

    Was this answer helpful?

    0 comments No comments
  5. Anonymous
    2025-04-04T09:07:17+00:00

    Hello I have been with the same situation now my inbox is empty and I don’t get messages and if I get one goes to junk but the message that messages im waiting for, I never get it. i don’t know was going on with epic games message I never received it,

    I have this account for like 12 years tho

    Somebody help me please

    Thanks

    Was this answer helpful?

    0 comments No comments