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Since the update to iOS16 and the change to modern authentication, I cannot get my business Exchange account to work properly on the native iOS Mail app for any iPhone or iPad device.
This problem has persisted since iOS16.0 through 16.0.3 and even the forthcoming iOS 16.1 RC. Push mail, or Fetch mail, no longer works. And when in the Mail app for the iOS device, it either gets stuck on "Checking for Mail" or it eventually fails with an error saying “Cannot Get Mail: The connection to the server failed”. It randomly will start fetching mail again, though not through Push or Fetch, only to get stuck at random intervals with "Cannot Get Mail: The connection to the server failed."
I've tried deleting and re-adding the account, resetting all settings on the devices, and even reinstalling iOS 16 fresh and re-adding the accounts. All to no avail. We've checked the Azure AD for error messages during these failures, and we cannot find any errors.
Absent an iOS 16 bug that may or may not be addressed, is there anything I am missing to fix this? I do not want to use the Outlook app, because I manage multiple accounts through the Mail app and do not want to be using multiple apps just to manage mail.
Using Outlook for iOS for personal email and calendar management
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I’m having similar problems. My notes only sync 25 notes and then is frozen.
I have spent a few hours on the phone with apple support. Not much they can do except tell me to restore the phone and reinstall exchange!
I have a brand new iPhone 14 pro max I can’t use!
That does not explain why the WEB version does t work for me either
I have had the same problem since updating iOS and also intermittently in the past for a private outlook account. I just deleted my work email account and added it back with the option to use Exchange (not manual configure) and the problem so far seems to be fixed. See below
Set up Exchange ActiveSync on your iPhone or iPad – Apple Support (AU)
I have the same issue and in looking at the account in the settings it appears that when I'm not getting email that the automatic reply is stuck in loading and doesn't seem to resolve. Then after an arbitrary amount of time it will unstick and a slew of emails will arrive.
Same here on IPhone X with iOS 14.7, started today to receive message cannot get mail the connection the server failed. I assumed it was because of old ios and I updated to iOS 16.1:but still the same issue. My iPad on iOS 14.2 is still working fine ..