Microsoft Enterprise Exchange Problems on iOS 16

Anonymous
2022-10-19T18:56:28+00:00

Since the update to iOS16 and the change to modern authentication, I cannot get my business Exchange account to work properly on the native iOS Mail app for any iPhone or iPad device.

This problem has persisted since iOS16.0 through 16.0.3 and even the forthcoming iOS 16.1 RC. Push mail, or Fetch mail, no longer works. And when in the Mail app for the iOS device, it either gets stuck on "Checking for Mail" or it eventually fails with an error saying “Cannot Get Mail: The connection to the server failed”. It randomly will start fetching mail again, though not through Push or Fetch, only to get stuck at random intervals with "Cannot Get Mail: The connection to the server failed."

I've tried deleting and re-adding the account, resetting all settings on the devices, and even reinstalling iOS 16 fresh and re-adding the accounts. All to no avail. We've checked the Azure AD for error messages during these failures, and we cannot find any errors.

Absent an iOS 16 bug that may or may not be addressed, is there anything I am missing to fix this? I do not want to use the Outlook app, because I manage multiple accounts through the Mail app and do not want to be using multiple apps just to manage mail.

Outlook | Outlook for mobile | Outlook for iOS | For home

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  1. Anonymous
    2022-10-29T20:25:08+00:00

    I’m having similar problems. My notes only sync 25 notes and then is frozen.

    I have spent a few hours on the phone with apple support. Not much they can do except tell me to restore the phone and reinstall exchange!

    I have a brand new iPhone 14 pro max I can’t use!

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  2. Anonymous
    2022-10-29T14:38:26+00:00

    I can receive emails but not send and same issue using your web version!!

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  3. Anonymous
    2022-10-27T23:04:11+00:00

    I have the exact same problems after updating from iOS15.7 to 16.1 yesterday and at my wits end trying to resolve it. I have to manually open the Mail app for mail to deliver, and throughout the day it also will just stop working with Cannot Get Mail: The connection to the server failed. Work email essentially non-functioning on iOS Mail now since we use Exchange. too.

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  4. Anonymous
    2022-10-27T05:15:36+00:00

    I am having the same issues now after today's update on my iPhone 13 to iOS16.1.

    Can't access my Emails under Office 365............which is a total pain, as I use if fr my work.

    This really needs to be sorted ASAP.

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  5. Anonymous
    2022-10-26T00:45:14+00:00

    I am also seeing the same thing. My work email on my PC works fine. Just IOS platform it is not.

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