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Since the update to iOS16 and the change to modern authentication, I cannot get my business Exchange account to work properly on the native iOS Mail app for any iPhone or iPad device.
This problem has persisted since iOS16.0 through 16.0.3 and even the forthcoming iOS 16.1 RC. Push mail, or Fetch mail, no longer works. And when in the Mail app for the iOS device, it either gets stuck on "Checking for Mail" or it eventually fails with an error saying “Cannot Get Mail: The connection to the server failed”. It randomly will start fetching mail again, though not through Push or Fetch, only to get stuck at random intervals with "Cannot Get Mail: The connection to the server failed."
I've tried deleting and re-adding the account, resetting all settings on the devices, and even reinstalling iOS 16 fresh and re-adding the accounts. All to no avail. We've checked the Azure AD for error messages during these failures, and we cannot find any errors.
Absent an iOS 16 bug that may or may not be addressed, is there anything I am missing to fix this? I do not want to use the Outlook app, because I manage multiple accounts through the Mail app and do not want to be using multiple apps just to manage mail.
Using Outlook for iOS for personal email and calendar management
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I just disabled notes sync and sent myself an email and I got it naturally wilthou having to actually open up the app. I think this fixed my issue. Thank you
I have the same issue in IOS 16.1 with the native Apple Mail app,
Driving me crazy
If you are using an Exchange account in the Mail app, try to disable Notes sync for it (settings > mail > accounts > exchange > turn off notes sync). It worked for some devices for us.
This actually worked! It took a few tries but eventually turning off Notes synching got Push mail working again and stopped the error connecting to server failures. Must be a bug in the iOS Notes synching that’s gumming things up, but this is a good work around for now.
Much appreciated!
If you are using an Exchange account in the Mail app, try to disable Notes sync for it (settings > mail > accounts > exchange > turn off notes sync). It worked for some devices for us.
I’ve hit a brick wall with outlook running imap accounts on iOS
16.1. My outlook accounts keep failing to populate and gmail accounts have to be signed into repeatedly. Tech support are struggling as they only seem able to respond by email.