Using Outlook for iOS for personal email and calendar management
Yuk, I'm in the log collection part with them now...
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Since the update to iOS16 and the change to modern authentication, I cannot get my business Exchange account to work properly on the native iOS Mail app for any iPhone or iPad device.
This problem has persisted since iOS16.0 through 16.0.3 and even the forthcoming iOS 16.1 RC. Push mail, or Fetch mail, no longer works. And when in the Mail app for the iOS device, it either gets stuck on "Checking for Mail" or it eventually fails with an error saying “Cannot Get Mail: The connection to the server failed”. It randomly will start fetching mail again, though not through Push or Fetch, only to get stuck at random intervals with "Cannot Get Mail: The connection to the server failed."
I've tried deleting and re-adding the account, resetting all settings on the devices, and even reinstalling iOS 16 fresh and re-adding the accounts. All to no avail. We've checked the Azure AD for error messages during these failures, and we cannot find any errors.
Absent an iOS 16 bug that may or may not be addressed, is there anything I am missing to fix this? I do not want to use the Outlook app, because I manage multiple accounts through the Mail app and do not want to be using multiple apps just to manage mail.
Using Outlook for iOS for personal email and calendar management
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Yuk, I'm in the log collection part with them now...
Apple asked me to reinstall iOS 16.3.1 from scratch and try recreating the issue, so I'll work on that today and (likely) reopen the ticket when I can get it to happen again.
Obviously this wouldn't really be an ideal situation as it would require manually matching all settings, apps, and data from a new device to the old device, but I'm willing to play along for testing.
I suggested that perhaps they'd want to collect logs from the problematic device, but they weren't interested UNTIL I first tried wiping it and reinstalling iOS 16.3.1 from scratch.
Did you connect with Apple? They took logs from my phone and the senior tech passed them on to engineering. More people would help!
It's only been an issue since iOS 16 came out for us.
OK, that's helpful as I haven't yet tried opening a case with Apple, but will do the same.
It has to be Apple because I miraculously found an iPhone 13 Pro with iOS 15 still on it and I cannot reproduce this bug using the same user account, yet can often reproduce it on the 14 Pro with iOS 16.3.1