400 Bad request from Outlook.com when attempting to add gmail.com account.

Anonymous
2022-12-08T00:48:32+00:00

I am a premium subscriber. When attempting to add my gmail.com account to outlook.live.com I get an error 400 bad request "An error occurred when you tried to access your mailbox because a server with information about you and your mailbox couldn't be found."

The url it attempts to go to is: https://outlook.live.com/mail/1/?JitExp=1&state=2 and then after a few seconds of trying it goes to url: https://outlook.live.com/ and throws the error above.

I have tried clearing my cookies, browser history, incognito mode and restarting chrome browser but nothing seems to work.

Details from the error (w/o the client IP):

X-ClientId: 33370141EF824523AA8D7543DBACA371

request-id OWJiNGRlM2QtMGE2OC01OTc4LThiMGEtNTE4OGNjNzAxNjdk (Base64)

X-OWA-Error TWljcm9zb2Z0LkV4Y2hhbmdlLkRhdGEuRGlyZWN0b3J5LkFERHJpdmVyU3RvcmVB

Y2Nlc3NOb25Mb2NhbEV4Y2VwdGlvbg== (Base64)

X-OWA-Version MTUuMjAuNTg4MC4xNA== (Base64)

X-FEServer QllBUFIwN0NBMDAxMQ== (Base64)

X-BEServer RFM3UFIwMk1COTU1MQ== (Base64)

OS: MacOS Ventura 13.0.1

Chipset: M1

Browser: Chrome (Version 108.0.5359.94)

Any help would be apprecieated.

Outlook | Web | Outlook.com | Account management, security, and privacy

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  1. Anonymous
    2022-12-27T17:42:50+00:00

    I have the same problem, I am using office365 with my google account and it worked perfectly well until recent months. The desktop app started having problem as sending event invitation but no one receive, also the attached file automatically disappear when sent email. I have to move to outlook web but it stop connecting since few days ago. Please fix the problem

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  2. Anonymous
    2022-12-28T13:40:43+00:00

    Thanks for the tips...though they are not clear enough to reproduce/try successfully. The problem persists.

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  3. Anonymous
    2022-12-28T16:11:57+00:00

    I'm having the same issue. Gmail worked great on outlook live until a few days before Christmas. I continue to get the "400 Bad request. An error occurred when you tried to access your mailbox because a server with information about you and your mailbox couldn't be found."

    Please provide direction

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  4. Anonymous
    2022-12-28T16:20:14+00:00

    I have the same issue, but no one from support was able to give me any guidance or help. Although they assert that the functionality has been removed since May 2021, I was still able to add my Gmail account as of the 26th.

    Support claims that the feature is no longer available even though I was still using it up until two days ago. It saddens me to say that a company this big doesn't know what problems they have and do not know how to solve them because I don't believe they have any knowledge of this.

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  5. Anonymous
    2022-12-28T16:23:56+00:00

    Because third-party integrations and quick tools are easier to add when using gmail with outlook, I do so. There are, in my opinion, a ton of alternatives if this feature is disabled. However, they owe us a justification for this problem.

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