This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
I am a premium subscriber. When attempting to add my gmail.com account to outlook.live.com I get an error 400 bad request "An error occurred when you tried to access your mailbox because a server with information about you and your mailbox couldn't be found."
The url it attempts to go to is: https://outlook.live.com/mail/1/?JitExp=1&state=2 and then after a few seconds of trying it goes to url: https://outlook.live.com/ and throws the error above.
I have tried clearing my cookies, browser history, incognito mode and restarting chrome browser but nothing seems to work.
Details from the error (w/o the client IP):
X-ClientId: 33370141EF824523AA8D7543DBACA371
request-id OWJiNGRlM2QtMGE2OC01OTc4LThiMGEtNTE4OGNjNzAxNjdk (Base64)
X-OWA-Error TWljcm9zb2Z0LkV4Y2hhbmdlLkRhdGEuRGlyZWN0b3J5LkFERHJpdmVyU3RvcmVB
Y2Nlc3NOb25Mb2NhbEV4Y2VwdGlvbg== (Base64)
X-OWA-Version MTUuMjAuNTg4MC4xNA== (Base64)
X-FEServer QllBUFIwN0NBMDAxMQ== (Base64)
X-BEServer RFM3UFIwMk1COTU1MQ== (Base64)
OS: MacOS Ventura 13.0.1
Chipset: M1
Browser: Chrome (Version 108.0.5359.94)
Any help would be apprecieated.
Managing personal Outlook.com account settings, security, and privacy
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
my outlook was working fine then all of a sudden I get the same message when trying to synch to my Gmail.
how do I fix?
400 Bad request.An error occurred when you tried to access your mailbox because a server with information about you and your mailbox couldn't be found
I have exact same problem and i have payed for 2 yrs of microsoft 365. I also had no problems using my gmail through outlook until a few days ago. I have had an IT mate try to fix and yet he couldnt find the fault. Like others i have cleared caches, deleted and re installed , etc. etc. with no success. When will microsoft help us all out?
i tried the firewall settings that still has not fixed the issue.
As someone else said, it works fine on the desktop version. That's become my solution for this until they can fix the web version.
Same thing for me! Been at it all day and have tried everything and nothing works. What the heck is happening? Can anybody help….PLEASE!!!!!