400 Bad request from Outlook.com when attempting to add gmail.com account.

Anonymous
2022-12-08T00:48:32+00:00

I am a premium subscriber. When attempting to add my gmail.com account to outlook.live.com I get an error 400 bad request "An error occurred when you tried to access your mailbox because a server with information about you and your mailbox couldn't be found."

The url it attempts to go to is: https://outlook.live.com/mail/1/?JitExp=1&state=2 and then after a few seconds of trying it goes to url: https://outlook.live.com/ and throws the error above.

I have tried clearing my cookies, browser history, incognito mode and restarting chrome browser but nothing seems to work.

Details from the error (w/o the client IP):

X-ClientId: 33370141EF824523AA8D7543DBACA371

request-id OWJiNGRlM2QtMGE2OC01OTc4LThiMGEtNTE4OGNjNzAxNjdk (Base64)

X-OWA-Error TWljcm9zb2Z0LkV4Y2hhbmdlLkRhdGEuRGlyZWN0b3J5LkFERHJpdmVyU3RvcmVB

Y2Nlc3NOb25Mb2NhbEV4Y2VwdGlvbg== (Base64)

X-OWA-Version MTUuMjAuNTg4MC4xNA== (Base64)

X-FEServer QllBUFIwN0NBMDAxMQ== (Base64)

X-BEServer RFM3UFIwMk1COTU1MQ== (Base64)

OS: MacOS Ventura 13.0.1

Chipset: M1

Browser: Chrome (Version 108.0.5359.94)

Any help would be apprecieated.

Outlook | Web | Outlook.com | Account management, security, and privacy

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

91 answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2022-12-25T00:25:20+00:00

    I am having the same issue. Microsoft this has been an issue with users for a month now and you continue to charge for your service with users not being able to access their gmail through outlook online. If you cannot remedy the issue then you should at the very least refund your customers for the inconvenience while you work to resolve the issue. What is the status of when this will be resolved?

    Was this answer helpful?

    0 comments
  2. Anonymous
    2022-12-25T14:56:09+00:00

    I purchased a new Surface 6 weeks ago. Set everything up just fine and was using Outlook for my Gmail through the web Office 365 app just fine. I attempted to log in today and received an error 400 like the others. Gmail works through the stand-alone Outlook application. Through my troubleshooting, I discovered that there is no way to change the email client settings in the web based email application. It only shows outlook office 365 SMTP, IMAP and POP settings. I can move the cursor to these areas, but I am unable to change them. Not happy with this. Everything on the Gmail side is unchanged with regard to my previously good settings and accessibility approvals.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2022-12-25T22:04:30+00:00

    Same exact problem here. Everything (gmail through outlook.com) working fine since 2021 and yesterday, it stopped working. BAD.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2022-12-26T15:34:12+00:00

    Same problem. Was working for over a year, in the last 30 days I started receiving the 400 error.

    Was this answer helpful?

    0 comments
  5. Anonymous
    2022-12-26T16:43:37+00:00

    Sane here. WOrked fine until yesterday

    Was this answer helpful?

    0 comments