This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
I am a premium subscriber. When attempting to add my gmail.com account to outlook.live.com I get an error 400 bad request "An error occurred when you tried to access your mailbox because a server with information about you and your mailbox couldn't be found."
The url it attempts to go to is: https://outlook.live.com/mail/1/?JitExp=1&state=2 and then after a few seconds of trying it goes to url: https://outlook.live.com/ and throws the error above.
I have tried clearing my cookies, browser history, incognito mode and restarting chrome browser but nothing seems to work.
Details from the error (w/o the client IP):
X-ClientId: 33370141EF824523AA8D7543DBACA371
request-id OWJiNGRlM2QtMGE2OC01OTc4LThiMGEtNTE4OGNjNzAxNjdk (Base64)
X-OWA-Error TWljcm9zb2Z0LkV4Y2hhbmdlLkRhdGEuRGlyZWN0b3J5LkFERHJpdmVyU3RvcmVB
Y2Nlc3NOb25Mb2NhbEV4Y2VwdGlvbg== (Base64)
X-OWA-Version MTUuMjAuNTg4MC4xNA== (Base64)
X-FEServer QllBUFIwN0NBMDAxMQ== (Base64)
X-BEServer RFM3UFIwMk1COTU1MQ== (Base64)
OS: MacOS Ventura 13.0.1
Chipset: M1
Browser: Chrome (Version 108.0.5359.94)
Any help would be apprecieated.
Managing personal Outlook.com account settings, security, and privacy
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Same problem. Where is support on this??? Still no answer from them on this obviously widespread problem.
I noticed that I had used the Gmail address for another Microsoft account (which I closed now). Maybe that is a reason? Still, it would be desirable that it would still be able to link the Gmail account, or at least get an informative error message. Support appreciated ;)
I tried everything suggested, I also restored my computer back to a time that I was able to access Gmail from Outlook, nothing worked. I also deleted the account and then added it back. When I try to enter more information like the imap address and port, when I hit submit all that happens is it starts to try and enter, but it never does, just spins and spins,. Hopefully someone will find what the real issue is.
I have this submitted to multiple support requests in both Microsoft and Google and they are all contradicting each other. Where is the top-level support? This isn't an isolated incident but global.
Over two weeks since the first complaint of this problem & still no solution? Well, here's my request for help, too!