400 Bad request from Outlook.com when attempting to add gmail.com account.

Anonymous
2022-12-08T00:48:32+00:00

I am a premium subscriber. When attempting to add my gmail.com account to outlook.live.com I get an error 400 bad request "An error occurred when you tried to access your mailbox because a server with information about you and your mailbox couldn't be found."

The url it attempts to go to is: https://outlook.live.com/mail/1/?JitExp=1&state=2 and then after a few seconds of trying it goes to url: https://outlook.live.com/ and throws the error above.

I have tried clearing my cookies, browser history, incognito mode and restarting chrome browser but nothing seems to work.

Details from the error (w/o the client IP):

X-ClientId: 33370141EF824523AA8D7543DBACA371

request-id OWJiNGRlM2QtMGE2OC01OTc4LThiMGEtNTE4OGNjNzAxNjdk (Base64)

X-OWA-Error TWljcm9zb2Z0LkV4Y2hhbmdlLkRhdGEuRGlyZWN0b3J5LkFERHJpdmVyU3RvcmVB

Y2Nlc3NOb25Mb2NhbEV4Y2VwdGlvbg== (Base64)

X-OWA-Version MTUuMjAuNTg4MC4xNA== (Base64)

X-FEServer QllBUFIwN0NBMDAxMQ== (Base64)

X-BEServer RFM3UFIwMk1COTU1MQ== (Base64)

OS: MacOS Ventura 13.0.1

Chipset: M1

Browser: Chrome (Version 108.0.5359.94)

Any help would be apprecieated.

Outlook | Web | Outlook.com | Account management, security, and privacy

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  1. Anonymous
    2022-12-14T22:31:58+00:00

    It may have to do with having a new gmail account or it still being in trial mode. However, I sent this screengrab video of me unsuccessfully loading a new google workspace account into Outlook365, and then successfully loading another older google workspace email using the same exact steps. https://drive.google.com/file/d/1tx0H2aoPUN_Xi47GF9dN37JRYG2_C-ig/view?usp=sharing

    Google replied that it is a problem on Outlook 365s side, but still doesn't make sense why one google workspace email is working, but another isn't.

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  2. Anonymous
    2022-12-14T23:43:39+00:00

    I am getting the same notice. I have had my google workspace in Outlook for several years. I got a new computer and now the calendar, mail, and contacts are no longer in outlook. Not sure if it is because of the new computer or the switch to Microsoft 365 from office 365. It seems a file is missing that won't let it load on my old computer. I need this ability and am not sure how to work around it.

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  3. Anonymous
    2022-12-16T08:51:46+00:00

    Just wanted to chime in and say I'm having the same problem. I've tried all the same things everyone else has mentioned with no luck. Seems like google changed the server address or something and outlook is still looking at an old address that isn't valid anymore. Gmail does say they're rolling out the 'new gmail' over the coming weeks. So maybe part of that was doing things internally to change servers and addresses, etc.

    Microsoft needs to get on this and get it fixed ASAP!

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  4. Anonymous
    2022-12-16T16:44:52+00:00

    I still think it has something to do with a Google Workspace still being in a trial mode. I'll know for sure in a couple days. Basically in order to completely be out of a trial, google would have to charge at least $30 to a card and then 72 hours after that you are officially not in a trial. Like my team members can't even access youtube.com in a workspace trial.

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  5. Anonymous
    2022-12-19T13:32:25+00:00

    Same problem here!

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