400 Bad request from Outlook.com when attempting to add gmail.com account.

Anonymous
2022-12-08T00:48:32+00:00

I am a premium subscriber. When attempting to add my gmail.com account to outlook.live.com I get an error 400 bad request "An error occurred when you tried to access your mailbox because a server with information about you and your mailbox couldn't be found."

The url it attempts to go to is: https://outlook.live.com/mail/1/?JitExp=1&state=2 and then after a few seconds of trying it goes to url: https://outlook.live.com/ and throws the error above.

I have tried clearing my cookies, browser history, incognito mode and restarting chrome browser but nothing seems to work.

Details from the error (w/o the client IP):

X-ClientId: 33370141EF824523AA8D7543DBACA371

request-id OWJiNGRlM2QtMGE2OC01OTc4LThiMGEtNTE4OGNjNzAxNjdk (Base64)

X-OWA-Error TWljcm9zb2Z0LkV4Y2hhbmdlLkRhdGEuRGlyZWN0b3J5LkFERHJpdmVyU3RvcmVB

Y2Nlc3NOb25Mb2NhbEV4Y2VwdGlvbg== (Base64)

X-OWA-Version MTUuMjAuNTg4MC4xNA== (Base64)

X-FEServer QllBUFIwN0NBMDAxMQ== (Base64)

X-BEServer RFM3UFIwMk1COTU1MQ== (Base64)

OS: MacOS Ventura 13.0.1

Chipset: M1

Browser: Chrome (Version 108.0.5359.94)

Any help would be apprecieated.

Outlook | Web | Outlook.com | Account management, security, and privacy

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2023-01-01T11:59:23+00:00

    Hi, I have the same problem. Only on web. In the outlook app on my iPhone it is working normally.

    Still no fix. I saw, that the IMAP is not correctly inserted, but there is no way that I can change it. The imap for the gmail account says the imap details for the outlook account. Which can*t be true.

    So, I have Premium, so it should work. Since it is woring on the outlook app on the phone.

    Please dear Microsoft, fix the issue. Since Webmail for Outook is dead to me. Thanks.

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  2. Anonymous
    2023-01-02T02:00:40+00:00

    Just adding myself to the list of people impacted by this. Not eesolved for me yet (1st January 2023). Symptoms appeared sometime from mid-December.

    Only Web app impacted. iOS app hasn’t been affected.

    Lack of response from MS on this thread after initial comments I’d very disappointing.

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  3. Anonymous
    2023-01-02T08:39:45+00:00

    I have the same issue with Bad Request in my MS365 web application, when trying to sync with my gmail account. It started a couple of weeks ago. It works from my iphone outlook app.

    Please fix

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  4. Anonymous
    2023-01-02T16:57:03+00:00

    Looks like MS has gone silent on this thread so opened up a new question here ( Please like / reply "I have this question too" so it gets pushed up the ticketing system. Thx - hope we get a solution soon (not holding my breath!).

    Access to GMail account from Outlook Web client no longer - Microsoft Community

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  5. Anonymous
    2023-01-02T19:59:26+00:00

    I am having the same issue. Just started this right before Christmas. I also can, like others, access the desktop version but not the web version. Please Help.

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