400 Bad request from Outlook.com when attempting to add gmail.com account.

Anonymous
2022-12-08T00:48:32+00:00

I am a premium subscriber. When attempting to add my gmail.com account to outlook.live.com I get an error 400 bad request "An error occurred when you tried to access your mailbox because a server with information about you and your mailbox couldn't be found."

The url it attempts to go to is: https://outlook.live.com/mail/1/?JitExp=1&state=2 and then after a few seconds of trying it goes to url: https://outlook.live.com/ and throws the error above.

I have tried clearing my cookies, browser history, incognito mode and restarting chrome browser but nothing seems to work.

Details from the error (w/o the client IP):

X-ClientId: 33370141EF824523AA8D7543DBACA371

request-id OWJiNGRlM2QtMGE2OC01OTc4LThiMGEtNTE4OGNjNzAxNjdk (Base64)

X-OWA-Error TWljcm9zb2Z0LkV4Y2hhbmdlLkRhdGEuRGlyZWN0b3J5LkFERHJpdmVyU3RvcmVB

Y2Nlc3NOb25Mb2NhbEV4Y2VwdGlvbg== (Base64)

X-OWA-Version MTUuMjAuNTg4MC4xNA== (Base64)

X-FEServer QllBUFIwN0NBMDAxMQ== (Base64)

X-BEServer RFM3UFIwMk1COTU1MQ== (Base64)

OS: MacOS Ventura 13.0.1

Chipset: M1

Browser: Chrome (Version 108.0.5359.94)

Any help would be apprecieated.

Outlook | Web | Outlook.com | Account management, security, and privacy

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  1. Emmanuel Santana 40,195 Reputation points Independent Advisor
    2022-12-08T01:50:21+00:00

    Hello Derk, thank you for reaching out to the Microsoft Community. I am here to help and provide assistance with any questions or concerns you may have.

    Most likely, your error is related to gaining access to a non-local drive storage. The specific error code is Microsoft.Exchange.Data.Directory.ADDriveStoreAccessNonLocalException. This error may be occurring because Outlook is unable to access the drive or directory where your email data is stored.

    May I please suggest trying the following:

    1. Use another browser to navigate to your webmail.
    2. Check out your firewall settings, sometimes a firewall rule is preventing communication with the server.

    Let me know if the problem persists.

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  2. Anonymous
    2022-12-08T16:51:59+00:00

    Hello Phillip,

    Thank you for the reply. I have attempted Safari and still have the same issue. Firewall rules are not preventing the communication.

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    4 people found this answer helpful.
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  3. Emmanuel Santana 40,195 Reputation points Independent Advisor
    2022-12-08T17:28:30+00:00

    Understood Derk,

    Can you please review if this link: https://answers.microsoft.com/en-us/outlook_com... could prove useful to fix your problem?

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  4. Anonymous
    2022-12-08T17:46:25+00:00

    Those steps are for desktop application, not web. The issues I am having are for the outlook.com web UI.

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    3 people found this answer helpful.
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  5. Emmanuel Santana 40,195 Reputation points Independent Advisor
    2022-12-08T17:47:23+00:00

    Thank you for your patience and for allowing me to help you with the solutions I have provided. I apologize if those options didn't work for you.

    I am currently out of ideas, but we can wait and see if anyone else in the community has a solution for this issue.

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    1 person found this answer helpful.
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