400 Bad request from Outlook.com when attempting to add gmail.com account.

Anonymous
2022-12-08T00:48:32+00:00

I am a premium subscriber. When attempting to add my gmail.com account to outlook.live.com I get an error 400 bad request "An error occurred when you tried to access your mailbox because a server with information about you and your mailbox couldn't be found."

The url it attempts to go to is: https://outlook.live.com/mail/1/?JitExp=1&state=2 and then after a few seconds of trying it goes to url: https://outlook.live.com/ and throws the error above.

I have tried clearing my cookies, browser history, incognito mode and restarting chrome browser but nothing seems to work.

Details from the error (w/o the client IP):

X-ClientId: 33370141EF824523AA8D7543DBACA371

request-id OWJiNGRlM2QtMGE2OC01OTc4LThiMGEtNTE4OGNjNzAxNjdk (Base64)

X-OWA-Error TWljcm9zb2Z0LkV4Y2hhbmdlLkRhdGEuRGlyZWN0b3J5LkFERHJpdmVyU3RvcmVB

Y2Nlc3NOb25Mb2NhbEV4Y2VwdGlvbg== (Base64)

X-OWA-Version MTUuMjAuNTg4MC4xNA== (Base64)

X-FEServer QllBUFIwN0NBMDAxMQ== (Base64)

X-BEServer RFM3UFIwMk1COTU1MQ== (Base64)

OS: MacOS Ventura 13.0.1

Chipset: M1

Browser: Chrome (Version 108.0.5359.94)

Any help would be apprecieated.

Outlook | Web | Outlook.com | Account management, security, and privacy

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  1. Anonymous
    2023-01-01T11:59:23+00:00

    Hi, I have the same problem. Only on web. In the outlook app on my iPhone it is working normally.

    Still no fix. I saw, that the IMAP is not correctly inserted, but there is no way that I can change it. The imap for the gmail account says the imap details for the outlook account. Which can*t be true.

    So, I have Premium, so it should work. Since it is woring on the outlook app on the phone.

    Please dear Microsoft, fix the issue. Since Webmail for Outook is dead to me. Thanks.

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  2. Anonymous
    2022-12-30T15:26:39+00:00

    Mine is working this morning. No workspace login/commitment. No full moon. No voodoo....'just works this morning. I am grateful but not holding my breath. I did, however, have to add Gmail twice - just as someone else in this thread mentioned having to do.

    FWIW: Like others, 'am also referring to the web outlook version. (My desktop Outlook application has worked fine throughout this sojourn.)

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  3. Anonymous
    2022-12-30T15:00:01+00:00

    Mine is still not working. Hopefully they are rolling out the fix in waves, and mine will start working again soon.

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  4. Anonymous
    2022-12-30T13:18:37+00:00

    Yes, same here, I didn't do anything different and it just started working!! Finally a solution!!

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  5. Anonymous
    2022-12-30T08:58:26+00:00

    For me it also works now without any special settings. I am using outlook and gmail as a private user (no business etc.).

    However I had to try to add gmail twice. First time I got the error message (400 bad request...). Then a popup suddenly opened in my edge browser to accept outlook as standard for emails in edge. Then i tried to add gmail again and now all is working fine.

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