400 Bad request from Outlook.com when attempting to add gmail.com account.

Anonymous
2022-12-08T00:48:32+00:00

I am a premium subscriber. When attempting to add my gmail.com account to outlook.live.com I get an error 400 bad request "An error occurred when you tried to access your mailbox because a server with information about you and your mailbox couldn't be found."

The url it attempts to go to is: https://outlook.live.com/mail/1/?JitExp=1&state=2 and then after a few seconds of trying it goes to url: https://outlook.live.com/ and throws the error above.

I have tried clearing my cookies, browser history, incognito mode and restarting chrome browser but nothing seems to work.

Details from the error (w/o the client IP):

X-ClientId: 33370141EF824523AA8D7543DBACA371

request-id OWJiNGRlM2QtMGE2OC01OTc4LThiMGEtNTE4OGNjNzAxNjdk (Base64)

X-OWA-Error TWljcm9zb2Z0LkV4Y2hhbmdlLkRhdGEuRGlyZWN0b3J5LkFERHJpdmVyU3RvcmVB

Y2Nlc3NOb25Mb2NhbEV4Y2VwdGlvbg== (Base64)

X-OWA-Version MTUuMjAuNTg4MC4xNA== (Base64)

X-FEServer QllBUFIwN0NBMDAxMQ== (Base64)

X-BEServer RFM3UFIwMk1COTU1MQ== (Base64)

OS: MacOS Ventura 13.0.1

Chipset: M1

Browser: Chrome (Version 108.0.5359.94)

Any help would be apprecieated.

Outlook | Web | Outlook.com | Account management, security, and privacy

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  1. Anonymous
    2022-12-25T00:25:20+00:00

    I am having the same issue. Microsoft this has been an issue with users for a month now and you continue to charge for your service with users not being able to access their gmail through outlook online. If you cannot remedy the issue then you should at the very least refund your customers for the inconvenience while you work to resolve the issue. What is the status of when this will be resolved?

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  2. Anonymous
    2022-12-24T21:34:52+00:00

    Over two weeks since the first complaint of this problem & still no solution? Well, here's my request for help, too!

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  3. Anonymous
    2022-12-21T17:55:04+00:00

    I have this submitted to multiple support requests in both Microsoft and Google and they are all contradicting each other. Where is the top-level support? This isn't an isolated incident but global.

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  4. Anonymous
    2022-12-21T10:48:11+00:00

    I tried everything suggested, I also restored my computer back to a time that I was able to access Gmail from Outlook, nothing worked. I also deleted the account and then added it back. When I try to enter more information like the imap address and port, when I hit submit all that happens is it starts to try and enter, but it never does, just spins and spins,. Hopefully someone will find what the real issue is.

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  5. Anonymous
    2022-12-21T05:38:35+00:00

    I noticed that I had used the Gmail address for another Microsoft account (which I closed now). Maybe that is a reason? Still, it would be desirable that it would still be able to link the Gmail account, or at least get an informative error message. Support appreciated ;)

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