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I am a premium subscriber. When attempting to add my gmail.com account to outlook.live.com I get an error 400 bad request "An error occurred when you tried to access your mailbox because a server with information about you and your mailbox couldn't be found."
The url it attempts to go to is: https://outlook.live.com/mail/1/?JitExp=1&state=2 and then after a few seconds of trying it goes to url: https://outlook.live.com/ and throws the error above.
I have tried clearing my cookies, browser history, incognito mode and restarting chrome browser but nothing seems to work.
Details from the error (w/o the client IP):
X-ClientId: 33370141EF824523AA8D7543DBACA371
request-id OWJiNGRlM2QtMGE2OC01OTc4LThiMGEtNTE4OGNjNzAxNjdk (Base64)
X-OWA-Error TWljcm9zb2Z0LkV4Y2hhbmdlLkRhdGEuRGlyZWN0b3J5LkFERHJpdmVyU3RvcmVB
Y2Nlc3NOb25Mb2NhbEV4Y2VwdGlvbg== (Base64)
X-OWA-Version MTUuMjAuNTg4MC4xNA== (Base64)
X-FEServer QllBUFIwN0NBMDAxMQ== (Base64)
X-BEServer RFM3UFIwMk1COTU1MQ== (Base64)
OS: MacOS Ventura 13.0.1
Chipset: M1
Browser: Chrome (Version 108.0.5359.94)
Any help would be apprecieated.
Managing personal Outlook.com account settings, security, and privacy
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Mine is still not working. Hopefully they are rolling out the fix in waves, and mine will start working again soon.
Yes, same here, I didn't do anything different and it just started working!! Finally a solution!!
For me it also works now without any special settings. I am using outlook and gmail as a private user (no business etc.).
However I had to try to add gmail twice. First time I got the error message (400 bad request...). Then a popup suddenly opened in my edge browser to accept outlook as standard for emails in edge. Then i tried to add gmail again and now all is working fine.
So it appears that it only functions when I use business email. I receive the same error message when I attempt to use my personal Gmail account. Really disappointed :(
Lol, same here.