Using classic Outlook for Windows in business environments
I'm running fully patched Windows 11 and Office Pro 2019 on my laptop. This morning, I could not use Gmail through Outlook. When I tried to retrieve my email, I little window popped up saying the password wasn't valid. I'd seen the warnings from Google saying "less secure apps may stop working on May 30th 2022" but they gave no instructions on how to overcome this new hurtle. I began badgering Google's support site and getting simple answers that didn't help. I got belligerent asking for step by step instructions on how to fix the mess they'd created. I finally struck a nerve and got this reply:
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I assume you know how to enter your password in Outlook, and that you can follow the instructions to enable 2-step verification and get an App Password. The instructions can be found at the links provided, but I will paste them here, too.
- Open your Google Account.
- In the navigation panel, select Security.
- Under “Signing in to Google,” select 2-Step Verification > Get started.
- Follow the on-screen steps.
- Go to your Google Account.
- Select Security.
- Under "Signing in to Google," select App Passwords. You may need to sign in. If you don’t have this option, it might be because:
- 2-Step Verification is not set up for your account.
- 2-Step Verification is only set up for security keys.
- Your account is through work, school, or other organization.
- You turned on Advanced Protection.
- At the bottom, choose Select app and choose the app you using > Select device and choose the device you’re using > Generate.
- Follow the instructions to enter the App Password. The App Password is the 16-character code in the yellow bar on your device.
- Tap Done.
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This fix worked for my situation by simply copying and pasting the "App Password" over the old password in the pop up error message.
My church office was having the same problem running Windows 10 using Office Pro 2003 (the best version of Office ever released) on their desktop. I walked the secretary through the steps above and had her paste the generated app password in the pop up just like I'd done and it worked for her also.