Microsoft Outlook Storage Message - reducing from 15GB to 5GB

Anonymous
2023-02-28T09:15:26+00:00

Hi, starting today a pink bar at the top of my outlook page stating 'From February 1st, you'll need more storage to send or receive emails.' then provides 2 links to 'Manage Storage' & 'Get More Storage'. There is a second window bottom left hand side stating in red font 'Microsoft Storage' '14.6GB used of 5GB (292%)' 'Get More Storage'. What is going on? I've had this account for 10 + years.

Outlook | Web | Outlook.com | Settings

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments

97 answers

Sort by: Oldest
  1. Anonymous
    2023-03-07T15:52:11+00:00

    Good luck filling up 15 GB with email that contains no attachments but text only. Whoever decided to count email attachments towards the lower 5 GB limit is really high on drug.

    As I said people are getting ahead of themselves, and jumping to conclusions... attachments are included in 15 GB :) The screen confirms it.

    In this context, no one is high on drugs.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments No comments
  2. Ron-6928 4,991 Reputation points
    2023-03-07T15:57:55+00:00

    You'll be back swearing at them when you see 2 Storage (Microsoft Storage and EMail Storage) in the Storage option.

    Changes to Microsoft 365 email features and storage https://support.microsoft.com/en-us/office/changes-to-microsoft-365-email-features-and-storage-e888d746-61e5-49e3-9bd1-94b88e9be988

    Changes to cloud storage

    Starting February 1, 2023, cloud storage used across Microsoft 365 apps and services will include Outlook.com attachments data and OneDrive data.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments No comments
  3. Anonymous
    2023-03-07T16:21:46+00:00

    You'll be back swearing at them when you see 2 Storage (Microsoft Storage and EMail Storage) in the Storage option.

    Changes to Microsoft 365 email features and storage https://support.microsoft.com/en-us/office/changes-to-microsoft-365-email-features-and-storage-e888d746-61e5-49e3-9bd1-94b88e9be988

    Changes to cloud storage

    Starting February 1, 2023, cloud storage used across Microsoft 365 apps and services will include Outlook.com attachments data and OneDrive data.

    I already see two sections one email Storage and one Microsoft storage

    email quota as [15 GB ]and One drive quota as [5gb]

    Was this answer helpful?

    0 comments No comments
  4. Ron-6928 4,991 Reputation points
    2023-03-07T16:27:26+00:00

    As long as your 5 GB storage is below 5 GB you're fine. When you start using your email to send/receive large attachments, you'll use up that 5 GB limit fairly quick. This change won't affect me because I have only a few MB in my Microsoft Storage.

    Was this answer helpful?

    0 comments No comments
  5. Anonymous
    2023-03-07T21:06:41+00:00

    After speaking with customer support, I was assured this was a"global issue' that 'engineers are working on' and was told not to bother deleting anything.

    So... hold tight, I guess? Silly. I wouldn't have ever seen the warning if I hadn't briefly had to log into webmail.

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments No comments