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Hi, starting today a pink bar at the top of my outlook page stating 'From February 1st, you'll need more storage to send or receive emails.' then provides 2 links to 'Manage Storage' & 'Get More Storage'. There is a second window bottom left hand side stating in red font 'Microsoft Storage' '14.6GB used of 5GB (292%)' 'Get More Storage'. What is going on? I've had this account for 10 + years.
Configuring preferences and options in Outlook.com
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Mine said that I was using 11.7GB out of 15GB and 5.6GB of the 5GB - they shut off my email - could not send or receive. I deleted a bunch of old stuff with attachments and got down to 4.1GB out of 5GB and am again sending and receiving email, but what a PITA! Have had this account for over 26 years and am looking to change.
That is not what your messaging on the account says, it states that I have "15GB of free email storage...which includes attachments....."
Hi,
I got the same message; it is a full contradiction.
It says I get free 15G (and i use 11,7/15G). but at the same time it says I use more than 5G in Microsoft cloud (which I never used as such).
Then my Hotmail is blocked as it says I use to much data, BUT I'M AT 11,7/15 which is suppose to be FREE.
What's wrong with you people, I've been a client for 26 years. Can you explain that to me please ?
I called them 4.times.they can't give an answer. The only "real" answer i got was. "don't mind aboit the message there must be a problem". it's just a crooked attempt to make you pay for more storage. But the o ly result will be peiple migrati g to other seevices. NO ONE WANTS TO PAY FOR AN EMAIL ADDRESS ! cmon microsoft, you really need those methods to make money ? So sad
Yes, it's a bit misleading.
I am in the same boat. 😀
My Outlook account was 14,7GB/15GB full
My OneCloud account was 4.9/5GB full. I have nothing in the cloud, all of it was mail attachments.
I archived 8montts of mail onto my PC.
This made my Outlook account fullness drop to 12.5/15GB (83% full), while the OneDrive only dropped to 14.7/15GB (93% full).
I don't know where MS stores singular data, but the way the verbiage goes (they count attachments towards the OneCloud storage as well as the Outlook storage, that will soon force you into: deleting, quitting, archiving or: hiring more OneDrive storage, which i am sure is the goal here. (Their basic account currently seems to cost 99$/year).
For reference:
I have another e-mail account at Gmail.
The way it works there is : i reached the upper limit of email storage. Deleted 3 years worth of mail in my Outlook app, where i handle all my e+mail accounts. Clearly the number and size of e-maila dropped considerably. However, when i go to my Gmail account online, the number of mail correctly dropped, but tye size of occupied storage doesn't.
For all incoming mail it correctly rises, bit for all deleted mail it never drops. To save my mail i was forced to get some paid storage extension first.
Then i searched online and found similar cases, bit it seems the majority of people didn't notice. I contacted and was working with Gmail support. A few times online for many hours, to help them "test".
To this day we haven't resolved, and i ran out of time for "testing", which is not my job in the first place.
So it seems all these providers have their ways of "convincing you that you need more storage".