Microsoft Outlook Storage Message - reducing from 15GB to 5GB

Anonymous
2023-02-28T09:15:26+00:00

Hi, starting today a pink bar at the top of my outlook page stating 'From February 1st, you'll need more storage to send or receive emails.' then provides 2 links to 'Manage Storage' & 'Get More Storage'. There is a second window bottom left hand side stating in red font 'Microsoft Storage' '14.6GB used of 5GB (292%)' 'Get More Storage'. What is going on? I've had this account for 10 + years.

Outlook | Web | Outlook.com | Settings

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

97 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2023-05-05T18:04:22+00:00

    Hi,

    This is an unnecessary nuance. I was unable to receive emails because of this new policy, thankfully the other parties informed me that emails sent to me were bounced back and brought this issue to my attention. I have a hotmail account for a very long time and now I'm seriously thinking about switching to something else. A 5gb or even 15gb nowadays is a little. Microsoft should at least give basic email accounts a storage of 50gb or more. I hope this message makes it to the decision-makers.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  2. Anonymous
    2023-05-05T18:02:49+00:00

    This is an unnecessary nuance. I was unable to receive emails because of this new policy, thankfully the other parties informed me that emails sent to me were bounced back and brought this issue to my attention. I have a hotmail account for a very long time and now I'm seriously thinking about switching to something else. A 5gb or even 15gb nowadays is a little. Microsoft should at least give basic email accounts a storage of 50gb or more. I hope this message makes it to the decision-makers.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  3. Anonymous
    2023-04-20T17:27:57+00:00

    You're right. Downloaded all my emails, transfdfred to another service. Soon closing email account. Just keeping ked office. Bye microsoft

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  4. Anonymous
    2023-04-20T17:20:36+00:00

    I have just hit the same problem today having had about 7GB of attachements and now being only allowed 5 GB what is even more appalling is that there is no way of deleting attachments from e-mails once you have downloaded them. Sounds very much like Microsoft is desperate to make money. I have had my account for about 16 years but time to say good-bye I think.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  5. Anonymous
    2023-04-07T10:39:06+00:00

    Hello I also don't understand. My account has been cut off. I too just deleted a tonne of emails to bring my sent folder under 5gb. Which I did but now it also says I also have 15gb of free storage. ?? I dont understand I just deleted a tonne of emails that I didn't need to?

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments