Group emails have stopped sending

Anonymous
2022-06-27T15:36:52+00:00

I have had a hotmail account for years , 2 years ago I created a 2nd hotmail account to use for my choir. Within this I made a group so that I could email all 34 members in one go.

This has worked fine until Friday when they are sending and come back saying “the recipients email system isn’t accepting messages now. Please try resending your message later or contact the receipient direct” further down it shows Remote server returned 421 4.3.2 Service not available.

I have tried sending from the choir email and my own and it doesn’t work. I can send emails to individual members and get replies and if I put all members in individually it will send to all 34 at once .Have tried deleting group and making a new one and it still won’t go……any ideas please

Outlook | Web | Outlook.com | Contacts

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2022-06-27T18:39:29+00:00

Hello Sue,

I'm Diane, an Office Apps & Services MVP specializing in Outlook, and I’m happy to help you today.

It's a temperory problems with groups -

https://portal.office.com/ServiceStatus

Title: Users may be unable to send email to Outlook.com groups

User Impact: Users may be unable to send email to Outlook.com groups.

More info: Users that encounter this problem receive an error stating there was a delivery failure to the recipient.

Current status: We're reviewing available service telemetry and user-provided data to assess the cause of this problem and how we'll resolve it.

Next update by: Monday, June 27, 2022, at 6:30 PM UTC

Was this answer helpful?

10+ people found this answer helpful.
0 comments

76 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2022-08-16T14:16:46+00:00

    I went Scott's route with no problems. The one group I recreated with the same name works but you have to be mindful when you address your email as the old name and the new version of the old name will both come up as options. The new version for me was the old name followed by a 5- or 6-digit number. Using it works; using the original does not work. Completely new name for the group is the cleanest solution.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  2. Anonymous
    2022-07-29T11:03:29+00:00

    I contacted Support. Level one ended up referring me to level two support. Level two immediately dismissed my issue saying maintenance is not supported on mobile devices. The infuriating part about this is I had made it clear it was platform and device independent. Level two didn’t even read the issue. The incompetence knows no bounds

    As it turns out when you contact Support through the app the people you are in contact with only deal with issues related to the app and they do not deal with any systemic issues related to mail. How stupid is that?

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  3. Anonymous
    2022-07-28T00:32:58+00:00

    Hello

    After not working for a number weeks, our little group mailing list sotarted working again... and then, about a week ago (I think) it stopped again.

    The address I am sending to is in the format: <GroupName>@groups.outlook.com

    My email address is registered as being a member of the group, but when I send a test message I get a "postmaster" bounceback with the text shown below.

    What on earth is this about?

    Our group has only 8 members, plus two trusted senders. All members are using standard email addresses, domains (GMail, Hotmail, Yahoo etc.) The two trusted senders are using a company domain, but they are not recipients of messages via this group, so I don't think that can be the cause.

    Any ideas or suggestions gratefully received.

    Delivery has failed to these recipients or groups:

    mts<*****>@mts.outlook.comYour message couldn't be delivered. The Domain Name System (DNS) reported that the recipient's domain does not exist.

    Contact the recipient by some other means (by phone, for example) and ask them to tell their email admin that it appears that their domain isn't properly registered at their domain registrar. Give them the error details shown below. It's likely that the recipient's email admin is the only one who can fix this problem.

    For more information and tips to fix this issue see this article: https://go.microsoft.com/fwlink/?LinkId=389361.

    Note: ***** represents a five-digit number, removed for security

    There is also some diagnostic info further on in the postmaster bounceback message:

    Diagnostic information for administrators:

    Generating server: TYZPR01MB4784.apcprd01.prod.exchangelabs.com

    mts<*****>@mts.outlook.com
    Remote Server returned '550 5.4.310 DNS domain mts.outlook.com does not exist [Message=InfoDomainNonexistent] [LastAttemptedServerName=mts.outlook.com] [PSAAPC01FT007.eop-APC01.prod.protection.outlook.com]'

    I

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  4. Anonymous
    2022-07-27T17:19:31+00:00

    Group emails have been working but cannot see individual members or add members.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments