Outlook Desktop Client not saving signature settings for New Messages & Forwards/Replies for Google Workspace account.

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Client has Office Home and Business 2021 installed and just recently because of issues with her contacts not syncing over to the desktop client had to install Google Workspace Sync for Microsoft Outlook. Everything for that went smoothly and is working. However she went to set her email signature and was able to save it and set it up for New Messages and Forwards/Replies, however she closed out of Outlook and went back the next day and had to set the signature for New Messages and Forward/Replies again in order for it to work. Each time she closes Outlook the next day she has to set it again and it will work just fine after that until she closes Outlook. Any suggestions?

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Anonymous

2023-09-14T08:12:19+00:00

Thanks for the additional information, Robert Mack_XFER.

Do you have another email account added to Outlook 2021 besides the Google Workspace account? If you do, is that other account manifesting the same issue with signatures?

Also, have you tried logging in to your Google Workspace account using a web browser instead of the Outlook app and see if the same issue occurs?

If the same signature issue occurs in the Google Workspace account while using a web browser suggests an issue with the account itself. If the issue does not occur while using a web browser though, the next step to take is to re-install Office 2021 using the steps below and see if that fixes the issue.

https://support.microsoft.com/en-us/office/download-and-install-or-reinstall-microsoft-365-or-office-2021-on-a-pc-or-mac-4414eaaf-0478-48be-9c42-23adc4716658

I await your response.

Regards,

Glenn
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Anonymous

2023-09-14T12:56:12+00:00

Hello Glenn,

There is no other account in Outlook besides the Google Workspace account. The same issue does not occur in the Google Workspace account on the web browser. I will attempt to run the repairs on Office and if that doesn't work then I will uninstall and re-install. I will update you with my findings.

Robert
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Anonymous

2023-09-15T14:38:57+00:00

Glenn,

So I reached out to the client and ran a quick and online repair on her computer and that didn't work. Unfortunately I was unable to uninstall and reinstall because we do not have the Product Key for the re-installation of Office. Do you have any other suggestions?

Robert
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Anonymous

2023-09-21T22:16:59+00:00
Hello, Robert Mack_XFER.

The last step to take before we go with a nuclear option for this issue is to create a new Windows user profile using the link below; log out of your current profile; log in to the new profile; and check if the issue persists in this new profile. I've included a photo of the steps you need to follow from the link provided.

https://support.microsoft.com/en-us/windows/create-a-local-user-or-administrator-account-in-windows-20de74e0-ac7f-3502-a866-32915af2a34d#WindowsVersion=Windows_11

..

If the above steps do not resolve this issue, the options left are the nuclear ones:
1. Reinstall of Office using the steps below.
https://support.microsoft.com/en-us/office/download-and-install-or-reinstall-microsoft-365-or-office-2021-on-a-pc-or-mac-4414eaaf-0478-48be-9c42-23adc4716658
1. Reset or Reinstall of Windows and then a reinstall Office if first option does not work.
Feel free to reply to this thread if you need further clarification.

Sincerely,

Glenn
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Anonymous

2023-09-26T14:54:34+00:00

Hello Glenn,

So this user is a domain user and not a local user.

Robert
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