Outlook Desktop Client not saving signature settings for New Messages & Forwards/Replies for Google Workspace account.

Anonymous
2023-08-28T16:28:44+00:00

Client has Office Home and Business 2021 installed and just recently because of issues with her contacts not syncing over to the desktop client had to install Google Workspace Sync for Microsoft Outlook. Everything for that went smoothly and is working. However she went to set her email signature and was able to save it and set it up for New Messages and Forwards/Replies, however she closed out of Outlook and went back the next day and had to set the signature for New Messages and Forward/Replies again in order for it to work. Each time she closes Outlook the next day she has to set it again and it will work just fine after that until she closes Outlook. Any suggestions?

Outlook | Windows | Classic Outlook for Windows | For business

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  1. Anonymous
    2023-08-29T16:28:37+00:00

    Good morning, Robert.

    Thanks for reaching out to our Microsoft Community Forum and please accept our warmest regards and sincerest hope that all is well.

    We understand that you're experiencing issues with Outlook 2021 not saving signature settings for New Messages & Forwards/Replies for the Google Workspace account you added to it. Apparently, when the signature is configured and saved in Outlook, it's forgotten after the is closed and relaunched. It's as if the signature was never saved and now you have to start again.

    That's a very uncomfortable situation to be in thus I truly hope with my help we can work together to get past this issue.

    So, just to be clear, a signature was added using the steps from the guide below?

    https://support.microsoft.com/en-us/office/create-and-add-a-signature-to-messages-8ee5d4f4-68fd-464a-a1c1-0e1c80bb27f2

    If the those were the steps used to add a signature, please try the following steps to resolve this.

    1. Close Outlook.
    2. Press Windows key + R to open the Run dialog box.
    3. Type %appdata%\Microsoft\Signatures in the Open field and press Enter.
    4. Delete all the files in the Signatures folder.
    5. Open Outlook and go to File > Options > Mail > Signatures.
    6. Create a new signature and set it as the default signature for New Messages and Forwards/Replies.
    7. Click OK to save the changes.

    If the issue still persists, please repair Office 2021 using the steps in the link below.

    https://support.microsoft.com/en-us/office/repair-an-office-application-7821d4b6-7c1d-4205-aa0e-a6b40c5bb88b

    I hope this helps. Let me know if you have any further questions or concerns.

    Respectfully,

    Glenn Rue

    Forum Moderator

    Microsoft Community

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  2. Anonymous
    2023-09-01T13:24:49+00:00

    Hello Glenn,

    Thank you for the response. I will give that a shot and see what happens. I will respond back with the results.

    Robert

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  3. Anonymous
    2023-09-04T06:42:55+00:00

    Hello, Robert Mack_XFER.

    How did it go? Is the issue you contacted us for still not resolved?

    I wait your response.

    Sincerely,

    Glenn

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  4. Anonymous
    2023-09-05T12:58:25+00:00

    I have it scheduled with the client today. I will follow up with the results.

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  5. Anonymous
    2023-09-05T13:26:00+00:00

    Ok...

    Went through and deleted all files/folders in %appdata%\Microsoft\Signatures

    Rebuilt the signature.

    Saved the signature and attached it to the New Messages and Forwards/Replies.

    It worked until we closed out of Outlook.

    I have a video of this happening. https://xfercom-my.sharepoint.com/:v:/g/personal/rmack_xfer_com/EZxGUxlWXopOkIlaBXjezBgB3WL8mSqR1_Kw8_G_DgRd7A?e=viCr5l&nav=eyJyZWZlcnJhbEluZm8iOnsicmVmZXJyYWxBcHAiOiJTdHJlYW1XZWJBcHAiLCJyZWZlcnJhbFZpZXciOiJTaGFyZURpYWxvZyIsInJlZmVycmFsQXBwUGxhdGZvcm0iOiJXZWIiLCJyZWZlcnJhbE1vZGUiOiJ2aWV3In19

    Let me know your thoughts.

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