Yesterday morning, a number of users all reported that they were getting pop-ups in Outlook to sign in. These pop-ups are the Microsoft/O365 type pop-ups, and not the Exchange login ones. When users try to sign in with their O365 credentials, it gives them an error message CAA2000B, and when they click continue, it gives them Error 2400. This popup comes right back if they dismiss it. The issue persists as of this morning, and no new Office or Windows updates are available today
In order to troubleshoot this, we have verified correct O365 licensing, confirmed users can login on office.com and also our webmail client indicating that both their Exchange and O365 logins are working.
On the client computer side, we have tried a significant number of issues:
- Verified behavior on multiple internal and external networks (guest wifi, phone hotspots, etc.) and LAN connection
- For users who have profiles that were working, ensured Outlook was authenticating the correct mail server in Connection Status
- Removed O365 account from Word, launched Outlook to do profile setup.
- Opened word back up, re-added the O365 account and ran Outlook for profile setup again
- Deleted Outlook folder in Local App Data
- Made a new Outlook profile (sign-in fails in the same form when making the new profile)
- Selected Exchange and Exchange 2013 or earlier during profile creation
- Ran all Windows and Office updates
- Ran Office online and full repair
- Disabled AV/Firewall/Threatlocker and ran Outlook as Admin for setup
- Did all the same + ran from a local admin account
- Set DUO (our 2FA) to bypass
- Set a registry property in HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Outlook\AutoDiscover : Dword ExcludeExplicitO365Endpoint value 1
- Used about a dozen options in the Support and Recovery Assistant in the Office and Outlook categories
- Reinstalled office
- Tested this with a completely new PC with a fresh Windows install. Did not add any company software or domain connections before doing this to ensure no GPO/DNS/etc. would get in the way.
- I had one user upgrading PC's yesterday anyway, so I took their old computer and uninstalled office, completely deleted the registry folder HKCU\SOFTWARE\Microsoft\Office\16.0, cleared all credentials, restarted the PC, reinstalled Office, and set up the accounts again. Set-up failed with the same errors.
- I have one user account I have tried all of these fixes on, all return CAA2000B then 2400 or just 2400.
Anyone have any ideas?