Can no longer sync Outlook calendar on Android

I can confirm the problem noted by @ab1280 is occurring in other installs of Outlook for Android. My install is version 4.2310.0 (42310816). In my case, my implementation uses Company Portal (ver 5.0.5823.0).

I have not yet found a solution for this problem, which appears to be a new one.

In the past I've had very little trouble synchronizing the Outlook calendar to my phone's Android calendar. However, I've recently experienced multiple instances where the setting to sync Android calendar (in the Outlook Android application) has seemingly inexplicably changed its setting to disabled. The result is the synchronized Android calendar is deleted from the phone.

Let me reiterate that, when the setting is enabled, the sync to Android calendar appears to work just fine. However, that setting which enables sync to the Android calendar doesn't "stick." For some reason, it's switching to disable the sync, without user interaction.

In my case, I use a third-party calendar application to display calendar notifications (the notification and snoozing functionality available from that third-party application are much more robust than those available on the Android Outlook application). When the synchronized Android application is deleted, apparently without user selection, the result is user is not notified of upcoming appointments. This is a serious matter.

Microsoft support will tell me to provide this kind of feedback from within the Outlook for Android application. However, my employer has disabled that capability.

Glad to see I'm not crazy and others are having the same issue. I'm also on app v4.2310.0, unsure how to find company portal version.

I'll submit this bug through the app as well.

Dear ab1280

Good day! Thank you for posting to Microsoft Community. We are happy to help you!

Based on your description, please kindly try following to check the result:

• Check app settings

Go to Settings > Accounts > Exchange > tap your email address. **Note:**If it is added as an IMAP account, you will have to delete it and re-add as an Exchange account. Make sure "Sync Calendar" is enabled. Wait and check your calendar app.

If you don't see a calendar option or your account was listed as IMAP, tap More and select Remove account. Then go to the next step.

• Re-add account

Re-add your email account and choose Exchange ActiveSync or Exchange.

For detailed directions, see the Samsung tab in Set up email in Android email app.

If your problem persists, since your problem involves outlook for mobile, due to the lack of certain authority and knowledge of our forum, we have a professional team responsible for it, so in order to better help you and no longer waste your more time, please ask the team for help, there will be professional engineers to help you, for details, please kindly refer to : Get in-app help for Outlook for iOS and Android

Thanks in advance for your understanding! Your patience and cooperation will be highly appreciated. Hope you all the best!

Sincerely,

Kerry Chen | Microsoft Community Moderator

Thanks for your reply.

I have already executed the steps you outlined (removing and reinstalling the account). I have also reset the account.

The problem persists.

Also, as I indicated in my reply to the original post, the option to get in-app help is not available to me. As you are probably aware, it's possible for companies to remove this option and that's what my employer has done. Inside the application I can provide feedback but I cannot contact support. Despite that, I wish to make sure Microsoft knows this is a problem in the most recent version of their Android Outlook application.

I am experiencing the identical problem which first exhibited itself around the tail end of March, 2023.

My symptoms and steps toward resolution are also identical.