Can no longer sync Outlook calendar on Android

Anonymous
2023-03-28T16:23:24+00:00

I noticed a few days ago my Outlook calendar was no longer syncing on my phone. In the Outlook app I went into settings, selected my account and noticed 'Sync calendars' was off. I turned it back on and syncing resumed. However, that setting keeps getting turned off on its own, I can't keep calendar syncing enabled!

Outlook | Outlook for mobile | Outlook for Android | For home

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  1. Anonymous
    2023-03-28T17:14:15+00:00

    I can confirm the problem noted by @ab1280 is occurring in other installs of Outlook for Android. My install is version 4.2310.0 (42310816). In my case, my implementation uses Company Portal (ver 5.0.5823.0).

    I have not yet found a solution for this problem, which appears to be a new one.

    In the past I've had very little trouble synchronizing the Outlook calendar to my phone's Android calendar. However, I've recently experienced multiple instances where the setting to sync Android calendar (in the Outlook Android application) has seemingly inexplicably changed its setting to disabled. The result is the synchronized Android calendar is deleted from the phone.

    Let me reiterate that, when the setting is enabled, the sync to Android calendar appears to work just fine. However, that setting which enables sync to the Android calendar doesn't "stick." For some reason, it's switching to disable the sync, without user interaction.

    In my case, I use a third-party calendar application to display calendar notifications (the notification and snoozing functionality available from that third-party application are much more robust than those available on the Android Outlook application). When the synchronized Android application is deleted, apparently without user selection, the result is user is not notified of upcoming appointments. This is a serious matter.

    Microsoft support will tell me to provide this kind of feedback from within the Outlook for Android application. However, my employer has disabled that capability.

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