New company took over and outlook now having issues

Anonymous
2022-10-25T15:24:26+00:00

I was with Centurylink. They forced me to have Brightspeed. I was assured nothing would be affected. They were wrong. I have never used webmail and have always had my webmail forwarded to my Outlook that I had bought. Since Brightspeed has taken over I am having issues. My Outlook 2021 from Microsoft keeps synchronizing and I my emails either won't go out or take forever to come in or go out and it keeps saying synchronizing folders and I have no clue what that means and why today it started doing that. Brightspeed is no help. Centurylink helped me with the POP info to put in and swore there would be no issues but no longer will talk to me since they said I am a Brightspeed customer and I can't talk to anyone with Microsoft. I don't know why this suddenly started today and Brightspeed had no answers and basically just said good luck. I have work emails that I forward to my outlook so I can print to do my teleworking. It's been over 3 hours and I don't even know why synchronizing is or why it's doing this. HELP. I need it to stop doing that and for my emails to come and go quickly like they were doing yesterday. Any ideas or help anyone can give me.

Outlook | Windows | Classic Outlook for Windows | For business

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  1. Anonymous
    2022-11-02T21:33:00+00:00

    No, webmail and Outlook don't have to match in their SMTP servers/ports. Either should work with Outlook, but webmail prefers the security protocol used by mail.centurylink.net port 465, i.e., SSL The SMTP server should not be involved in the problems you are experiencing.

    I do see one strange thing that may be location dependent. If I try to do a reverse DNS lookup of the IPv4 address for 209.67.129.100 (mail.centurylink.net), it fails. A forward DNS lookup of mail.centurylink.net succeeds and says it is an alias for lumen.pangia.biz and its IPv4 address is 209.67.129.100. I don't know that Outlook should need to do a reverse lookup, but it is a bit strange to me. Note, this is still the case for me even though my IMAP connection is working now. However your DNS server may be different than mine. You can try it out using the "nslookup" command in a Windows cmd window or powershell.

    Afterthought: Have you rebooted your Brightspeed modem since Oct 30th?

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  2. Anonymous
    2022-11-02T23:23:50+00:00

    You are very smart with a computer!! Everything you wrote, totally went over my head. LOL I will try the command prompt and put in what you put. I haven't rebooted the modem...too afraid it may not come up again. Ok...did the command prompt thing and it says default server- Modem.home. Then is just said Address 192.168.0.1. All of this is just Greek to me. I have no idea what DNS is. I am so lost in all of this and they outright told me it's on me to fix even though they messed it up.

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  3. Anonymous
    2022-11-02T23:57:36+00:00

    Don't worry about the nslookup right now, I was just probing for some strange things.

    I would highly recommend the modem reboot. What it will do is find a (possibly) different (Brightspeed) ISP server which might have more recent updates. It should also refresh the routing tables (used to tell the system where to send the packets.

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  4. Anonymous
    2022-11-03T14:58:41+00:00

    I don't want to sound dumb but is that where you unplug it for 10 seconds and then plug back in...the modem I mean. Brightspeed has already said to me that they have nothing to do with Centurylink emails not forwarding to my Outlook. Centurylink said I need to authenticate my webmail or something like that. I have no clue what they mean. This is what Centurylink emailed to me which didn't forward to my outlook but I found in my webmail. All that is Greek to me and I only use a desk top. I don't use any mobile device for anything but making a call and a text.

    CenturyLink Email Support (CenturyLink Email Support)<br><br>Oct 31, 2022, 5:47 PM PDT<br><br>Hello, <br>  <br>We’re sorry that you’ve experienced the problem you described below and apologize for the inconvenience it’s caused. It looks like you’re going to have to execute a few steps to resolve this problem. This guide should be able to walk you through the entire process: <br>  <br>Troubleshoot errors when connecting an inbox with IMAP <br>  <br>When you connect your CenturyLink inbox via IMAP, you might receive an error during the connection process or in your email integration settings. To better understand why the error occurred, review the steps that take place in order to successfully connect your inbox via IMAP. <br>  <br>Note: It's possible that authentication is failing while configuring IMAP on a mobile device due to a temporary higher-than-usual server volume caused by the recent email service upgrade. <br>  <br>IMAP Authentication Troubleshooting: <br> <br><ol><li><p data-prewrap="true">Please attempt to authenticate at webmail.centurylink.net on a PC/Mac using a browser.</p></li><li><p data-prewrap="true">If such authentication is successful, the password is correct, and no password reset is required.<br>a. It is recommended to retype the password in the mobile device and try again.<br>b. If that second attempt fails, then additional attempts are recommended.<br>c. A password reset is not necessary.</p></li><li><p data-prewrap="true">If that authentication fails after multiple attempts, then a password reset is needed. To reset your password, please contact CenturyLink Email Support by clicking here:<br> </p></li></ol><br>IMAP, POP and SMTP server settings <br> <br>https://www.centurylink.com/home/help/internet/email/how-to-set-up-your-email-server-settings-to-go-through-pop-and-smtp.html <br> <br>If you have any more problems, please don’t hesitate to let us know. <br> <br>Have a great day! <br> <br>CenturyLink

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  5. Anonymous
    2022-11-03T16:44:53+00:00

    Yes, un-plug the modem from AC power, wait for 10-30 secs then re-plug it into AC. There's also a reboot option available if you login to the modem as admin, but the unplug/re-plug routine works just as well.

    The response you received from Centurylink is a canned response. I received the same response. Their first step is just to verify that your credentials (login/password) are correct in their security server. I assume yours are since to are able to view your mail via browser access to webmail.centurylink.net.

    One more bit of info may help me: is your Outlook access to your Centurylink mail intermittent, or is it none at all? I've been assuming it was intermittent as mine was.

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