New company took over and outlook now having issues

Sorry to hear that your problems remain. I've tried to verify that no changes that I have made have had an effect on the problem resolution. I'm fairly sure that is the case. I did note that you said you filed a trouble report with Centurylink. I had filed a trouble report with Brightspeed. It's possible that is the difference. It appears to me that Brightspeed is out-sourcing the email service to Centurylink, but the contract prohibits Centurylink from responding to requests from Brightspeed customers. I tried a "Chat" session with Brightspeed support, but the agent asked me "What is IMAP?", and said he couldn't help and I should contact IMAP!!!. That told me the chat was useless, so I filed the trouble report. The response I got from the trouble report was a request to verify my login & password using a browser at webmail.centurylink.net. I did that and reported it back to them, but got no response. Then 2 days later, my problems were resolved for all accounts that I was having problems with, not just the one for which I submitted the request. It may be that the "fix" was made only in my local Brightspeed office. I suggest that you file a trouble report with Brightspeed and not Centurylink. Good luck!

Centurylink, sadly, has put a notice out there saying all email issues have been resolved. I have submitted 2 tickets and the person PMing me just keeps making excuses. It is totally unacceptable. I see the email in webmail and for some reason getting a test email from Microsoft every single day...more than one and not one comes to my outlook and you can't respond to it. I am going to keep at them. This mess started 24 OCT when Centurylink did an "upgrade" to email. smh It's caused nothing but stress and emails not working.

I PMd Brightspeed and they said to me that they don't handle the emails since it's a Centurylink email and they did the upgrade and I need to contact Centurylink. Centurylink admitted to me that they know the upgrade messed emails up and now claim email issues to Outlook, Android, etc, have been resolved when they have not. I called Brightspeed...on hold for 40 minutes and she said...I can't help you with email issues. I get the runaround from both. I am not a computer person at all but I looked at the smtp on the webmail for Centurylink and it does not match the IMAP...had POP before their upgrde...they don't match what they say my Outlook should say. Well, my Outlook has all the right stuff for outgoing and incoming except something called STARTTLS is clicked for outgoing. There is an SSL/TLS but when I tried that the continued synchronizing just got worse so I put it back to whatever their upgrade did which also played around with my Outlook...nothing coming in but I can send out....just takes time for things to go out and then the synchronizing over and over. It's infuriating.

I responded to you earlier, but my response appears to have been lost, so here I go again...

SMTP is your outgoing mail server. Centurylink now advertises 2 of them: smtp.centurylink.net, port 587 STARTTLS; and (on their webmail.centurylink.net help page) mail.centurylink.net port 465 SSL/TLS. I have always used the first server.

My outlook shows the first one you have listed. The webmail is showing the 2nd one and it does not allow me to change that on the webmail. As a matter of fact, they were the ones with their upgrade who changed my Outlook settings. I would assume the Webmail and Outlook should match but I am no computer person at all. They messaged me again on fb and she said she thought they had called me by now. I said no and here is more snippets for you. I don't understand authentication and how to check it. I just know that they messed it up and I need them to fix it.