New company took over and outlook now having issues

Anonymous
2022-10-25T15:24:26+00:00

I was with Centurylink. They forced me to have Brightspeed. I was assured nothing would be affected. They were wrong. I have never used webmail and have always had my webmail forwarded to my Outlook that I had bought. Since Brightspeed has taken over I am having issues. My Outlook 2021 from Microsoft keeps synchronizing and I my emails either won't go out or take forever to come in or go out and it keeps saying synchronizing folders and I have no clue what that means and why today it started doing that. Brightspeed is no help. Centurylink helped me with the POP info to put in and swore there would be no issues but no longer will talk to me since they said I am a Brightspeed customer and I can't talk to anyone with Microsoft. I don't know why this suddenly started today and Brightspeed had no answers and basically just said good luck. I have work emails that I forward to my outlook so I can print to do my teleworking. It's been over 3 hours and I don't even know why synchronizing is or why it's doing this. HELP. I need it to stop doing that and for my emails to come and go quickly like they were doing yesterday. Any ideas or help anyone can give me.

Outlook | Windows | Classic Outlook for Windows | For business

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  1. Anonymous
    2022-10-26T18:54:35+00:00

    >>

    And when I close out of outlook, it won't open unless I restart the computer. I don't understand.

    <<

    That is this: Microsoft is investigating an issue where Outlook doesn't close properly when you have an IMAP account in your profile and this can cause Outlook to have sync issues. There is a registry key to use as a workaround. If you don't want to edit the registry, I have a ready-to-use registry file available - download it, double click to run and ok the dialogs.

    https://www.slipstick.com/doit/AllowLOGOUT.reg

    HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\16.0\Outlook\IMAP

    DWORD: AllowLOGOUTWithoutOK

    Value: 1

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  2. Anonymous
    2022-10-26T19:46:26+00:00

    I downloaded from your link but it didn't fix my issue. :( I'm going to restart the computer so outlook will come back up. What a mess.

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  3. Anonymous
    2022-10-26T19:49:05+00:00

    The regi9stry change won't bring it back, but shou8ld prevent the problem in the future.

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  4. Anonymous
    2022-10-26T19:59:48+00:00

    When I did the link and restarted, twice, it told me my profile no longer exists. I have no clue what that means. But I still have to restart to get outlook to show up. I think I need to delete the outlook account and add again. Is that possible to do? I can't get any emails in though in the sent...it is showing that things are sent but still continually synchronizing over and over and I delete where you showed me and more things keep coming in there and I am not even sure what they are going into that file.

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  5. Anonymous
    2022-10-26T19:59:54+00:00

    When I did the link and restarted, twice, it told me my profile no longer exists. I have no clue what that means. But I still have to restart to get outlook to show up. I think I need to delete the outlook account and add again. Is that possible to do? I can't get any emails in though in the sent...it is showing that things are sent but still continually synchronizing over and over and I delete where you showed me and more things keep coming in there and I am not even sure what they are going into that file.

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